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In economics and marketing, a service is the non-material equivalent of a good. Service provision has been defined as an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets. The term service has several meanings. ... Image File history File links Wikibooks-logo-en. ... ‹ The template below is being considered for deletion. ... For the magazine, see Marketing (magazine). ... Good (accounting) - Wikipedia /**/ @import /skins-1. ... This article does not cite any references or sources. ... Customers are waiting in front of a famous fashion shop for its grand opening in Hong Kong. ... Look up Possession in Wiktionary, the free dictionary. ... In business and accounting an asset is anything owned which can produce future economic benefit, whether in possession or by right to take possession, by a person or a group acting together, e. ...


By supplying some level of skill, ingenuity,and experience, providers of a service participate in an economy without the restrictions of carrying stock (inventory) or the need to concern themselves with bulky raw materials. On the other hand, their investment in expertise does require marketing and upgrading in the face of competition which has equally few physical restrictions. A skill is an ability, usually learned and acquired through training, to perform actions which achieve a desired outcome. ... The term ingenuity or applied ideas is used in the analysis of Thomas Homer-Dixon, building on that of Paul Michael Romer, to refer to what is usually called instructional capital. ... Look up Experience in Wiktionary, the free dictionary This article discusses the general concept of experience. ... This article does not cite any references or sources. ... Invest redirects here. ... Competition is the act of striving against others for the purpose of achieving gain, such as income, pride, amusement, or dominance. ...


Providers of services make up the Tertiary sector of industry. The tertiary sector of industry (also known as the service sector or the service industry) is one of the three main industrial categories of a developed economy, the others being the secondary industry (manufacturing), and primary industry (extraction such as mining, agriculture and fishing). ...

Contents

Key attributes

Services can be described in terms of their main attributes.

  • Intangibility - They cannot be seen, handled, smelled, etc. There is no need for storage. Because services are difficult to conceptualize, marketing them requires creative visualization to effectively evoke a concrete image in the customer's mind. From the customer's point of view, this attribute makes it difficult to evaluate or compare services prior to experiencing the service.
  • Perishability - Unsold service time is "lost", that is, it cannot be regained. It is a lost economic opportunity. For example a doctor who is booked for only two hours a day cannot later work those hours— she has lost her economic opportunity. Other service examples are airplane seats (once the plane departs, those empty seats cannot be sold), and theatre seats (sales end at a certain point).
  • Lack of transportability - Services tend to be consumed at the point of "production" (although this doesn't apply to outsourced business services).
  • Lack of homogeneity - Services are typically modified for each client or each new situation (customised). Mass production of services is very difficult. This can be seen as a problem of inconsistent quality. Both inputs and outputs to the processes involved providing services are highly variable, as are the relationships between these processes, making it difficult to maintain consistent quality.
  • Labour intensity - Services usually involve considerable human activity, rather than a precisely determined process. Human resource management is important. The human factor is often the key success factor in service industries. It is difficult to achieve economies of scale or gain dominant market share.
  • Demand fluctuations - It can be difficult to forecast demand (which is also true of many goods). Demand can vary by season, time of day, business cycle, etc.
  • Buyer involvement - Most service provision requires a high degree of interaction between client and service provider.
  • Client-Based Relationships - Is based on creating long-term business relationships. Accountants, attorneys, and financial advisers maintain long-term relationships with their clientes for decades. These repeat consumers refer friends and family, helping to create a client-based relationship.

Look up storage in Wiktionary, the free dictionary. ... Visualization can refer to: Graphic Visualization as in any technique for creating images, diagrams, or animations to communicate any message. ... Customers are waiting in front of a famous fashion shop for its grand opening in Hong Kong. ... The name Opportunity may refer to: Opportunity Asset Management , a Brazilian investment bank based in Rio de Janeiro Opportunity, Washington, a city in the U.S. Opportunity rover (MER-B), one of the two rovers of NASAs Mars Exploration Rover Mission. ... Consumers refers to individuals or households that purchase and use goods and services generated within the economy. ... Mass production is the production of large amounts of standardised products on production lines. ... Organizational studies - an overview Organizational development Management development Mentoring Coaching Job rotation Professional development Upward feedback Executive education Supervisory training leadership development leadership talent identification and management individual development planning 360 degree feedback succession planning Skills management performance improvement process improvement job enrichment Training & Development managing change and also change... The increase in output from Q to Q2 causes a decrease in the average cost of each unit from C to C1. ... Market share, in strategic management and marketing, is the percentage or proportion of the total available market or market segment that is being serviced by a company. ... The supply and demand model describes how prices vary as a result of a balance between product availability at each price (supply) and the desires of those with purchasing power at each price (demand). ... This article or section is in need of attention from an expert on the subject. ... Look up time in Wiktionary, the free dictionary. ... // [edit] Introduction [edit] Definition If we were to take snapshots of an economy at different points in time, no two photos would look alike. ... A service provider is an entity that provides services to other entities. ...

Service delivery

The delivery of a service typically involves six factors:

  • The service providers (e.g. the people)
  • Equipment used to provide the service (e.g. vehicles, cash registers)
  • The physical facilities (e.g. buildings, parking, waiting rooms)
  • The client
  • Other customers at the service delivery location
  • Customer contact

The service encounter is defined as all activities involved in the service delivery process. Some service managers use the term "moment of truth" to indicate that defining point in a specific service encounter where interactions are most intense.


Many business theorists view service provision as a performance or act (sometimes humorously referred to as dramalurgy, perhaps in reference to dramaturgy). The location of the service delivery is referred to as the stage and the objects that facilitate the service process are called props. A script is a sequence of behaviours followed by all those involved, including the client(s). Some service dramas are tightly scripted, others are more ad lib. Role congruence occurs when each actor follows a script that harmonizes with the roles played by the other actors. This is an annotated list of important business theorists. ... Dramaturgy is the art of dramatic composition and the representation of the main elements of drama on the stage. ... This article does not cite any references or sources. ... This article or section does not adequately cite its references or sources. ... Behavior or behaviour refers to the actions or reactions of an object or organism, usually in relation to the environment. ... This does not cite any references or sources. ... See AdLib for the computer sound card manufacturer. ... For other uses, see Actor (disambiguation). ... A function is part of an answer to a question about why some object or process occurred in a system that evolved or was designed with some goal. ...


In some service industries, especially health care, dispute resolution, and social services, a popular concept is the idea of the caseload, which refers to the total number of patients, clients, litigants, or claimants that a given employee is presently responsible for. On a daily basis, in all those fields, employees must balance the needs of any individual case against the needs of all other current cases as well as their own personal needs.


Under English law, if a service provider is induced to deliver services to a dishonest client by a deception, this is an offence under the Theft Act 1978. English law is a formal term of art that describes the law for the time being in force in England and Wales. ... Dishonesty is a term which in common usage may be defined as the act of being dishonest; to act without honesty; a lack of probity, to cheat, lying or being deliberately deceptive; lacking in integrity; to be knavish, perfidious, corrupt or treacherous; charlatanism or quackery. ... The Theft Act 1978 supplemented the earlier deception offences in English law contained in sections 15 and 16 of the Theft Act 1968 by reforming some aspects of those offences and adding new provisions. ...

Service-Goods continuum

service-goods continuum File links The following pages link to this file: Service Categories: GFDL images ... service-goods continuum File links The following pages link to this file: Service Categories: GFDL images ...

The service-goods continuum

The dichotomy between physical goods and intangible services should not be given too much credence. These are not discrete categories. Most business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point. Most products fall between these two extremes. For example, a restaurant provides a physical good (the food), but also provides services in the form of ambience, the setting and clearing of the table, etc. And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually treated as services. This article does not cite any references or sources. ... For other uses, see Restaurant (disambiguation). ...


In a narrower sense, service refers to quality of customer service: the measured appropriateness of assistance and support provided to a customer. This particular usage occurs frequently in retailing. For the Talib Kweli album Quality (album) Quality can refer to a. ... This article does not cite any references or sources. ... A drawing of a self-service store Retailing consists of the sale of goods/merchandise for personal or household consumption either from a fixed location such as a department store or kiosk, or away from a fixed location and related subordinated services (Definition of the WTO (last page). ...


List of economic services

Service output in 2005

In 2005, USA was the largest producer of services followed by Japan and Germany, reports the International Monetary Fund. 50% of the U.S. Economy consists of services compared to 20% in 1947. Image File history File links Size of this preview: 800 × 351 pixelsFull resolution (1425 × 625 pixel, file size: 59 KB, MIME type: image/png)This bubble map shows the global distribution of output of value-added services in 2005 as a percentage of the the top producer (USA - $9,790... Image File history File links Size of this preview: 800 × 351 pixelsFull resolution (1425 × 625 pixel, file size: 59 KB, MIME type: image/png)This bubble map shows the global distribution of output of value-added services in 2005 as a percentage of the the top producer (USA - $9,790... “IMF” redirects here. ... Overview The United States has the largest economy by country, second-largest by economic union (after the EU), and most technologically powerful economy in the world, with a per capita GDP of $39,689 (2nd Quarter 2004 annualized) . In this market-oriented economy, private individuals and business firms make most... Year 1947 (MCMXLVII) was a common year starting on Wednesday (link will display full 1947 calendar) of the Gregorian calendar. ...


The following is an incomplete list of service industries, grouped into rough sectors. Parenthetical notations indicate how specific occupations and organizations can be regarded as service industries to the extent they provide an intangible service, as opposed to a tangible good. This article or section does not cite its references or sources. ... An organisation (or organization — see spelling differences) is a social arrangement which pursues collective goals, which controls its own performance, and which has a boundary separating it from its environment. ...

This article does not cite any references or sources. ... This article does not cite any references or sources. ... Human resources is term which in many organizations describes the combination of traditionaly administrative personnel functions with performance management, employee relations, and resource planning. ... Childcare is the act of caring for and supervising minor children. ... Cleanliness is the absence of dirt, including dust, stains and a bad smell. ... Repair and Maintenance is fixing any sort of mechanical or electrical device should it get out of order or broken (repair) as well as performing the routine actions which keep the device in working order (maintenance) or prevent trouble from arising (preventive maintenance). ... A janitor is a person who takes care of a building, such as a school, office building, or apartment block. ... A gardener is any person involved in the growing and maintenance of plants, notably in a garden. ... Look up Mechanic in Wiktionary, the free dictionary. ... This article does not cite any references or sources. ... A carpenter is a skilled craftsman who performs carpentry -- a wide range of woodworking that includes constructing buildings, furniture, and other large objects out of wood. ... TVA electricians, Tennessee, 1942. ... A plumber wrench for working on pipes and fittings A complex arrangement of rigid steel piping, stop valves regulate flow to various parts of the building. ... A coroner is either the presiding officer of a special court, a medical officer, or an officer of law responsible for investigating deaths, particularly those happening under unusual circumstances. ... For other uses, see Body (disambiguation). ... This article or section does not cite its references or sources. ... It has been suggested that Adjudication be merged into this article or section. ... Arbitration is a legal technique for the resolution of disputes outside the courts, wherein the parties to a dispute refer it to one or more persons (the arbitrators or arbitral tribunal), by whose decision (the award) they agree to be bound. ... A trial at the Old Bailey in London as drawn by Thomas Rowlandson and Augustus Pugin for Ackermanns Microcosm of London (1808-11). ... For other uses, see Law (disambiguation). ... For other uses, see State (disambiguation). ... This article is about negotiations. ... The examples and perspective in this article or section may not represent a worldwide view. ... For the band, see The Police. ... For the fish called lawyer, see Burbot. ... Advocacy is the act of arguing on behalf of a particular issue, idea or person. ... For statistical mediation, see Mediation (Statistics). ... For other uses, see Negotiation (disambiguation). ... For other uses, see Library (disambiguation). ... The Louvre Museum in Paris, one of the largest and most famous museums in the world. ... Students in Rome, Italy. ... A stilt-walker entertaining shoppers at a shopping centre in Swindon, England Entertainment is an event, performance, or activity designed to give pleasure or relaxation to an audience (although, for example, in the case of a computer game the audience may be only one person). ... Caravaggio, The Cardsharps, c. ... A typical multiplex (AMC Promenade 16 in Woodland Hills, Los Angeles, United States). ... This article is about motion pictures. ... Whore redirects here. ... Dry cleaning is any cleaning process for clothing and textiles using an organic solvent other than water — generally known as dry cleaning fluid, and typically this is tetrachloroethylene. ... A laundromat in California powered by solar panels on the roof. ... Financial services is a term used to refer to the services provided by the finance industry. ... It has been suggested that Accounting scholarship be merged into this article or section. ... For other uses, see Bank (disambiguation). ... A building society is a financial institution, owned by its members, that offers banking and other financial services, especially mortgage lending. ... Real estate is a legal term that encompasses land along with anything permanently affixed to the land, such as buildings. ... A Stock broker sells or buys stock on behalf of a customer. ... Look up Tax return in Wiktionary, the free dictionary For tax returns in the United States see Tax return (United States); for tax returns in Canada see Tax return (Canada). ... The foodservice (or food service) industry generally encompasses those places, institutions, and companies responsible for any meal eaten away from home. ... Street haircut in Harbin, China. ... A physician visiting the sick in a hospital. ... The hospitality industry is a 3. ... For other uses, see Data entry clerk. ... This article is about computing. ... Language intepretation may be roughly understood as the restating, in speech, language spoken (uttered out loud) in another language. ... Translation is an activity comprising the interpretation of the meaning of a text in one language—the source text—and the production of a new, equivalent text in another language—the target text, also called the translation. ... For non-business risks, see risk or the disambiguation page risk analysis. ... Insurance, in law and economics, is a form of risk management primarily used to hedge against the risk of a contingent loss. ... For other uses, see Security (disambiguation). ... Professional social workers are concerned with social problems, their causes, their solutions and their human impacts. ... A public utility is a company that maintains the infrastructure for a public service. ... It has been suggested that this article or section be merged into electricity. ... For other uses, see Natural gas (disambiguation). ... Telecommunication involves the transmission of signals over a distance for the purpose of communication. ... Wikimedia Commons has media related to: Waste For the company, see Waste Management, Inc. ... Categories: Stub | Water | Sewerage | Industries ...

See also

For the magazine, see Marketing (magazine). ... The tertiary sector of industry (also known as the service sector or the service industry) is one of the three main industrial categories of a developed economy, the others being the secondary industry (manufacturing), and primary industry (extraction such as mining, agriculture and fishing). ... Services marketing is marketing based on relationship and value. ... Borderless Selling is the process of selling services to clients outside the country of origin of services through modern methods which eliminate the actions specifically designed to hinder international trade. ... The Experience Economy, according to B. Joseph Pine II and James H. Gilmore in their 1999 book of the same name, is an advanced service economy which has begun to sell mass customization services that are similar to theatre, using underlying goods and services as props. ... This article does not cite any references or sources. ... Humankind benefits from a multitude of resources and processes that are supplied by natural ecosystems. ... IT Service Management (ITSM) is a discipline for managing large-scale information technology (IT) systems, philosophically centered on the ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. ... Software as a service (SaaS) is a model of software delivery where the software company provides maintenance, daily technical operation, and support for the software provided to their client. ... This article does not cite any references or sources. ... This article is in need of attention. ... Service economy can refer to one or both of two recent economic developments. ... ≠A service system (or value co-creation system) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. ... Service design can be both tangible and intangible. ... // Strategic Service Management, SSM, is a new customer commitment-centric business strategy that optimizes a company’s service business processes through a single, integrated view of post-sale service operations, by taking into consideration the planning and forecasting of service resources, and the strategy and management of customer commitments, service...

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Service - Wikipedia, the free encyclopedia (1001 words)
Service provision has been defined as an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods.
The location of the service delivery is referred to as the stage and the objects that facilitate the service process are called props.
In some service industries, especially health care, dispute resolution, and social services, a popular concept is the idea of the caseload, which refers to the total number of patients, clients, litigants, or claimants that a given employee is presently responsible for.
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