Insight Commuications in a cable provider in the United States.
Founded in 1985, Insight Communications Company, Inc. is the nation's ninth largest cable operator, providing state-of-the-art entertainment and communication services to 1.3 million customers living in mid-sized communities within the contiguous states of Illinois, Indiana, Kentucky and Ohio. Headquartered in New York City, the company was formed in 1985 by cable veterans Michael S. Willner and Sidney R. Knafel.
Insight pursues an aggressive business strategy to deliver leading-edge technology and stellar customer service to its customers. Its high-capacity broadband network supports numerous advanced services including high-definition television (HDTV), digital video recorders (DVR), video-on-demand (VOD) and subscription video-on-demand (SVOD), two tiers of high-speed Internet access service, voice telephony and digital cable, in addition to traditional video. The ability to bundle these services enables Insight to provide consumers with more choice and convenience, engendering increased customer satisfaction and customer loyalty.
Customer satisfaction is Insight's highest priority, and the company employs extensive, sophisticated research tools to understand what customers want and need. Customer care is locally based, providing the company with a strong competitive advantage, as Insight employees understand the character of the communities in which they work and serve.
Over the years the company has received numerous accolades for its achievements including Cablevision Magazine's "2001 Cable Operator of the Year." This distinction was accorded the company for its outstanding quality of management, commitment to customer relations and community service, and financial and operational acumen. Communications Technology named Insight "2003 Cable Operator of the Year" for its forward-thinking strategy and technical innovation. In December 2004, Insight Broadband was ranked by PC Magazine one of the nation's top four high-speed Internet providers in the magazine's 17th annual reader satisfaction survey.
Recent Service Interruptions
In May of 2006, Insight's broadband operations undertook a upgrade of their technical platform which resulted in significant disruption of service to portions of their user community. The most noticible result of this was a change in ip addresses. They appear to now be running through a network before connecting to the internet in Springfield, IL. As of 10 May, the internet connectivity of a large set of customers had been disrupted for up to 5 days with the able to update personal web spaces down for over two weeks. The scale of Insight's difficulties also resulted in wide spread print and television coverage as the telephone support system was also overwhelmed to the point that circuits were at capacity.  Little warning was give of the service blackout. Most attempts to contact insight were met by a busy signal. Springfield is a common name and known, in part, for being a common place-name in the United States. ...
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- ^ Internot? Customers lose service due to Insight upgrades