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Encyclopedia > Dell
Dell Incorporated
Type Public (NASDAQ: DELL SEHK: 4331)
Founded Austin, Texas (November 4, 1984) (as "PC's Limited")
Headquarters Round Rock, Texas
Flag of the United States United States
Key people Michael Dell, founder, Chairman and CEO
Don Carty, CFO
Industry Technology
Products Desktops
Servers
Notebooks
Peripherals
Printers
Revenue $57.095 billion USD (2007)[1]
Operating income $3.1 billion USD (2007)[1]
Net income $2.6 billion USD (2007)[1]
Employees 95,000 (worldwide as of 2008)[2]
Subsidiaries Alienware, ASAP Software, EqualLogic
Website www.dell.com

Dell Inc. (NASDAQ: DELL SEHK: 4331) is a technology company which develops, manufactures, sells, and supports personal computers, servers, data storage devices, network switches, software, televisions, computer peripherals, and other technology-related products. The company has its operations based in Round Rock, Texas . As of 2008, Dell employed more than 95,000 people worldwide. Look up dell in Wiktionary, the free dictionary. ... Image File history File links Dell_logo. ... This article does not cite any references or sources. ... NASDAQ in Times Square, New York City. ... The Hong Kong Stock Exchange (traditional Chinese: , also 港交所; abbreviated as HKEX; SEHK: 0388) is the stock exchange of Hong Kong. ... Austin is the capital of the U.S. state of Texas and the seat of Travis County. ... is the 308th day of the year (309th in leap years) in the Gregorian calendar. ... This article is about the year. ... The Round Rock Round Rock is a city located in Williamson County, Texas. ... For other uses, see Texas (disambiguation). ... Image File history File links This is a lossless scalable vector image. ... Michael Saul Dell (born February 23, 1965, in Houston, Texas) is an American businessman and the founder and CEO of Dell, Inc. ... Laminitis, also known as founder, is inflammation of the sensitive lamina of the foot in a horse, the complications of which often result in the horse having to be euthanized. ... A Chairman is the presiding officer of a meeting, organization, committee, or other deliberative body. ... Chief Executive Officer (CEO) is the job of having the ultimate executive responsibility or authority within an organization or corporation. ... Donald J. Carty (born 1946) was the chairman and CEO of AMR, the parent company of American Airlines, from 1998 to 2003. ... CFO redirects here. ... By the mid 20th century humans had achieved a mastery of technology sufficient to leave the surface of the Earth for the first time and explore space. ... Bold text Desktop computer with several common peripherals (Monitor, keyboard, mouse, speakers, microphone and a printer) A desktop computer is a gay electronic machine computer which convert raw data into meaningful information, made for use on a desk in an office or home and is distinguished from portable computers such... In information technology, a server is an application or device that performs services for connected clients as part of a client-server architecture. ... An ultraportable IBM X31 with 12 screen on an IBM T43 Thin & Light laptop with a 14 screen HCLs $329 miniature notebooks with 6 TFT touchscreens launched in India on January 29, 2008. ... For an account of the words periphery and peripheral as they are used in biology, sociology, politics, computer hardware, and other fields, see the periphery disambiguation page. ... A computer printer, or more commonly a printer, produces a hard copy (permanent human-readable text and/or graphics) of documents stored in electronic form, usually on physical print media such as paper or transparencies. ... For the tax agency in Ireland of the same name, see Revenue Commissioners. ... USD redirects here. ... Earnings before interest and taxes (EBIT), also known as operating income and operating profit, is a term used to describe a companys earnings. ... Net income is equal to the income that a firm has after subtracting costs and expenses from the total revenue. ... This article is about work. ... A subsidiary, in business, is an entity that is controlled by another entity. ... Alienware is an American computer hardware company and a wholly-owned subsidiary of Dell Computer Corporation. ... A website (alternatively, web site or Web site) is a collection of Web pages, images, videos or other digital assets that is hosted on one or more web servers, usually accessible via the Internet. ... NASDAQ in Times Square, New York City. ... The Hong Kong Stock Exchange (traditional Chinese: , also 港交所; abbreviated as HKEX; SEHK: 0388) is the stock exchange of Hong Kong. ... In information technology, a server is an application or device that performs services for connected clients as part of a client-server architecture. ... A data storage device is a device for recording (storing) information (data). ... A network switch is a computer networking device that connects network segments. ... Software redirects here. ... For an account of the words periphery and peripheral as they are used in biology, sociology, politics, computer hardware, and other fields, see the periphery disambiguation page. ... By the mid 20th century humans had achieved a mastery of technology sufficient to leave the surface of the Earth for the first time and explore space. ... “Round rock” redirects here. ... 2008 (MMVIII) is the current year, a leap year that started on Tuesday of the Anno Domini (or common era), in accordance to the Gregorian calendar. ...


Dell grew during the 1980s and 1990s to become (for a time) the largest seller of PCs and servers. As of 2008, it held the second spot in computer-sales within the industry behind the Hewlett-Packard Company. The Hewlett-Packard Company (NYSE: HPQ), commonly known as HP, is a very large, global company headquartered in Palo Alto, California, United States. ...


In 2006, Fortune magazine ranked Dell as the 25th-largest company in the Fortune 500 list, 8th on its annual Top 20 list of the most-admired companies in the United States. In 2007 Dell ranked 34th and 8th respectively on the equivalent lists for the year. A 2006 publication identified Dell as one of 38 high-performance companies in the S&P 500 which had consistently out-performed the market over the previous 15 years.[3] Categories: Magazines stubs | Time Warner subsidiaries | Business magazines ... The Fortune 500 is a ranking of the top 500 United States corporations as measured by gross revenue. ... The S&P 500 is an index containing the stocks of 500 Large-Cap corporations, most of which are American. ...

Contents

History

Michael Dell, Founder of Dell.
Michael Dell, Founder of Dell.

Image File history File linksMetadata Michael_Dell,_square_crop. ... Image File history File linksMetadata Michael_Dell,_square_crop. ... Michael Saul Dell (born February 23, 1965, in Houston, Texas) is an American businessman and the founder and CEO of Dell, Inc. ...

Origins and evolution

While a student at the University of Texas at Austin in 1984, Michael Dell founded the company as PC's Limited with capital of $1000[4]. Operating from Michael Dell's off-campus dorm room at Dobie Center [1], the startup aimed to sell IBM PC-compatible computers built from stock components. Michael Dell started trading in the belief that by selling personal computer-systems directly to customers, PC's Limited could better understand customers' needs and provide the most effective computing solutions to meet those needs. Michael Dell dropped out of school in order to focus full-time on his fledgling business, after getting about $300,000 in expansion-capital from his family. University of Texas redirects here. ... Michael Saul Dell (born February 23, 1965, in Houston, Texas) is an American businessman and the founder and CEO of Dell, Inc. ... Dobie Center Named after J. Frank Dobie, Dobie Center is a privately owned twenty-seven story residence hall located next to the University of Texas at Austin campus. ... A startup company is a company with a limited operating history. ... One of the first PCs from IBM - the IBM PC model 5150. ... In economics, a business (also called firm or enterprise) is a legally recognized organizational entity designed to provide goods and/or services to consumers or corporate entities such as governments, charities or other businesses. ...


In 1985, the company produced the first computer of its own design — the "Turbo PC" — which contained an Intel 8088-compatible processor running at a speed of 8 MHz. PC's Limited advertised the systems in national computer-magazines for sale directly to consumers, and custom-assembled each ordered unit according to a selection of options. This offered buyers prices lower than those of retail brands, but with greater convenience than assembling the components themselves. Although not the first company to use this model, PC's Limited became one of the first to succeed with it. The company grossed more than $73 million in its first year. This article is about the year. ... The Intel 8088 is an Intel microprocessor based on the 8086, with 16-bit registers and an 8-bit external data bus. ... The term business model describes a broad range of informal and formal models that are used by enterprises to represent various aspects of business, including its purpose, offerings, strategies, infrastructure, organizational structures, trading practices and operational processes and policies. ... Gross profit or sales profit or gross operating profit is the difference between revenue and the cost of making a product or providing a service, before deducting overheads, payroll, taxation, and interest payments. ...


The company changed its name to "Dell Computer Corporation" in 1988. In 1989, Dell set up its first on-site-service programs in order to compensate for the lack of local retailers prepared to act as service centers. Also in 1987, the company set up its first operations in the United Kingdom; eleven more international operations followed within the next four years. In June 1988, Dell's market capitalization grew by $30 million to $80 million from its initial public offering of 3.5 million shares at $8.50 a share. In 1990, Dell Computer Corporation tried selling its products indirectly through warehouse clubs and computer superstores, but met with little success, and the company re-focused on its more successful direct-to-consumer sales model. In 1992, Fortune magazine included Dell Computer Corporation in its list of the world's 500 largest companies. For other uses, see Corporation (disambiguation). ... IPO redirects here. ... Fortune magazine is Americas second longest-running business magazine after Forbes magazine. ... The Fortune Global 500 is a ranking of the top 500 corporations worldwide as measured by revenue. ...


In 1996, Dell began selling computers via its web site.


In 1999, Dell overtook Compaq to become the largest seller of personal computers in the United States of America with $25 billion in revenue reported in January 2000. Compaq Computer Corporation is an American personal computer company founded in 1982, and now a brand name of Hewlett-Packard. ... The tower of a personal computer. ...


In 2002, Dell attempted to expand by tapping into the multimedia and home-entertainment markets with the introduction of televisions, handhelds, and digital audio players. Dell has also produced Dell-brand printers for home and small-office use. Apple iPod nano (third-generation), a best-selling flash-based player An embedded hard drive-based player (Creative ZEN Vision:M) An MP3 CD player (Philips Expanium) More commonly referred to as an MP3 player, a digital audio player (DAP) is a portable consumer electronics device that stores, organizes and...


In 2003, at the annual company meeting, the stockholders approved changing the company name to "Dell Inc." to recognize the company's expansion beyond computers.


In 2004, the company announced that it would build a new assembly-plant near Winston-Salem, North Carolina; the city and county provided Dell with $37.2 million in incentive packages; the state provided approximately $250 million in incentives and tax breaks. In July, Michael Dell stepped aside as Chief Executive Officer while retaining his position as Chairman of the Board. Kevin Rollins, who had held a number of executive posts at Dell, became the new CEO. Nickname: Motto: Your Life. ... Official language(s) English Demonym North Carolinian Capital Raleigh Largest city Charlotte Largest metro area Charlotte metro area Area  Ranked 28th in the US  - Total 53,865 sq mi (139,509 km²)  - Width 150 miles (340 km)  - Length 560[1] miles (900 km)  - % water 9. ... Chief Executive redirects here. ... A chair or seat is also a seat of office, authority, or dignity, such as the chairperson of a committee, or a professorship at a college or university, or the individual that presides over business proceedings. ... Courtesy of The Free Liberal Inc. ...


In 2005, the share of sales coming from international markets increased, as revealed in the company's press releases for the first two quarters of its fiscal 2005 year. In February 2005 Dell appeared in first place in a ranking of the "Most Admired Companies" published by Fortune magazine. In November 2005 BusinessWeek magazine published an article titled "It's Bad to Worse at Dell" about shortfalls in projected earnings and sales, with a worse-than-predicted third-quarter financial performance — a bad omen for a company that had routinely underestimated its earnings. Dell acknowledged that faulty capacitors on the motherboards of the Optiplex GX270 and GX280 had already cost the company $300 million. The CEO, Kevin Rollins, attributed the bad performance partially to Dell's focus on low-end PCs. Fortune magazine is Americas second longest-running business magazine after Forbes magazine. ... BusinessWeek is a business magazine published by McGraw-Hill. ... Sony Playstation motherboard A motherboard, also known as main board, logic board or system board, is the central or primary circuit board making up a complex electronic system, such as a computer. ...


In 2006, Dell purchased the computer hardware manufacturer Alienware. Dell Inc.'s plan anticipated Alienware continuing to operate independently under its existing management. Alienware expected to benefit from Dell's efficient manufacturing system.[5] Alienware is an American computer hardware company and a wholly-owned subsidiary of Dell Computer Corporation. ...


On January 31, 2007, Kevin B. Rollins, CEO of the company since 2004, resigned as both CEO and as a director, and Michael Dell resumed his former role as CEO. Investors and many shareholders had called for Rollins' resignation because of poor company performance. At the same time, the company announced that, for the fourth time in five quarters, earnings would fail to reach consensus analyst-estimates. is the 31st day of the year in the Gregorian calendar. ...


In February 2007, Dell became the subject of formal investigations by the US SEC[6] and the US Attorney General for the Southern District of New York.[7] The company has not formally filed financial reports for either the third or fourth fiscal quarter of 2006, and several class-action lawsuits[8] have arisen in the wake of its recent financial performance. Dell Inc's lack of formal financial disclosure would normally subject the company to de-listing from the NASDAQ,[9] but the exchange has granted Dell a waiver, allowing the stock to trade normally.[10] SEC redirects here. ... This article is about the state. ... 2007 is a common year starting on Monday of the Gregorian calendar. ... NASDAQ in Times Square, New York City. ...


On 1 March, 2007, the company issued a preliminary quarterly earnings report which showed gross sales of $14.4 billion, down 5% year-over-year, and net income of $687 million (30 cents per share), down 33%. Net earnings would have declined even more if not for the effects of eliminated employee bonuses, which accounted for six cents per share. NASDAQ extended the company's deadline for filing financials to May 4.[11] is the 60th day of the year (61st in leap years) in the Gregorian calendar. ... is the 124th day of the year (125th in leap years) in the Gregorian calendar. ...


Dell and AMD

When Dell acquired Alienware early in 2006, some Alienware systems had AMD chips. On August 17, 2006, a Dell press-release stated that starting in September 2006, Dell Dimension desktop computers would have AMD processors and that later in the year Dell would release a two-socket, quad-processor server using AMD Opteron chips, moving away from using Dell's traditional Intel processors. Alienware is an American computer hardware company and a wholly-owned subsidiary of Dell Computer Corporation. ... is the 229th day of the year (230th in leap years) in the Gregorian calendar. ... Advanced Micro Devices, Inc. ... Advanced Micro Devices, Inc. ... The Opteron is AMDs x86 server processor line, and was the first processor to implement the AMD64 instruction set architecture (known generically as x86-64). ... Intel Corporation (NASDAQ: INTC, SEHK: 4335), founded in 1968 as Integrated Electronics Corporation, is an American multinational corporation that is best known for designing and manufacturing microprocessors and specialized integrated circuits. ...


CNet's News.com on August 17, 2006 cited Dell's CEO Kevin Rollins as attributing the move to AMD processors to cost-advantage and to AMD technology. AMD's senior VP in commercial business, Marty Seyer, stated: "Dell's wider embrace of AMD processor-based offerings is a win for Dell, for the industry and most importantly for Dell customers." CNET Networks, Inc. ... is the 229th day of the year (230th in leap years) in the Gregorian calendar. ... Year 2006 (MMVI) was a common year starting on Sunday of the Gregorian calendar. ...


On October 23, 2006, Dell announced new AMD-based servers — the PowerEdge 6950 and the PowerEdge SC1435 — marking its entry into the AMD-based server-marketplace. is the 296th day of the year (297th in leap years) in the Gregorian calendar. ... PowerEdge is the name given to all of the servers produced by Dell, Inc. ...


On November 1, 2006, Dell's website began offering notebooks with AMD processors (the Inspiron 1501 with a 15.4-inch display) with the choice of a single-core MK-36 processor, dual-core Turion X2 chips or Mobile Sempron. is the 305th day of the year (306th in leap years) in the Gregorian calendar. ...


Dell and desktop Linux

First attempt in 2000

In 1998, Ralph Nader asked Dell (and five other major OEMs) to offer alternate operating systems to Microsoft Windows, specifically including Linux [12], for which "there is clearly a growing interest"[13][14] Dell started offering Linux notebook systems which "cost no more than their Windows 98 counterparts" in 2000,[15] and soon expanded, with Dell becoming "the first major manufacturer to offer Linux across its full product line"[16] But by early 2001 Dell had "disbanded its Linux business unit".[17] Ralph Nader (born February 27, 1934) is an American attorney, author, lecturer, political activist, and candidate for President of the United States in five elections. ... Original equipment manufacturer, or OEM, is a term that refers to containment-based re-branding, namely where one company uses a component of another company within its product, or sells the product of another company under its own brand. ... Windows redirects here. ... This article is about operating systems that use the Linux kernel. ...


The reason(s) for such a quick reversal remain the subject of debate. Court documents accused Microsoft of coercing OEMs to drop Linux: Microsoft Corporation, (NASDAQ: MSFT, HKSE: 4338) is a multinational computer technology corporation with global annual revenue of US$44. ...

Microsoft executive Joachim Kempin described his plan of retaliation and coercion to shut down competition from Linux: "I am thinking of hitting the OEM harder than in the past with anti-Linux actions" and will "further try to restrict source code deliveries where possible and be less gracious when interpreting agreements — again without being obvious about it," continuing "this will be a delicate dance"[18]

While in a 2003 interview Michael Dell denied that Microsoft pressured Dell Inc. into doing an about-face with regard to desktop Linux, citing a lack of sales: "unfortunately the desktop Linux market didn't develop in volume. It's more of a server opportunity" but adding: "We continue to offer Linux on the desktop and there is nothing else to say."[19] However, a 2004 report noted that Dell no longer offered preinstalled desktop Linux:

So what does it mean "factory installed Linux"? If you want Dell to install Linux for you, first add on $119. But here is the annoying part. They won't send you a computer with Linux pre-installed. They sell you the computer and the boxes of software on the side, and then they make an appointment to send you someone who comes to your house or business and installs it there.[20]

Second attempt in 2007

On February 26 2007 Dell announced that it had commenced a program to sell and distribute a range of computers with pre-installed Linux distributions as an alternative to Microsoft Windows. Dell indicated that Novell's SUSE Linux would appear first.[21] However, Dell on February 27, 2007 announced that its previous announcement related to certifying the hardware as ready to work with Novell SUSE Linux and that it (Dell) had no plans to sell systems pre-installed with Linux in the near future.[22] On March 28, 2007, Dell announced that it would begin shipping some desktops and laptops with Linux pre-installed, although it did not specify which distribution of Linux or which hardware would lead.[23] On April 18, 2007 a report appeared suggesting that Michael Dell used Ubuntu on one of his home systems.[24] On May 1, 2007, Dell announced it will ship the Ubuntu Linux distribution.[25] On May 24, 2007, Dell started selling models with Ubuntu Linux 7.04 pre-installed: a laptop, a budget computer, and a high-end PC.[26] is the 57th day of the year in the Gregorian calendar. ... This article is about operating systems that use the Linux kernel. ... Windows redirects here. ... For the road bicycle racing team previously known as Novell, see Rabobank (cycling). ... SUSE (properly pronounced , but often pronounced /suzi/) is a major retail Linux distribution, produced in Germany. ... is the 58th day of the year in the Gregorian calendar. ... is the 87th day of the year (88th in leap years) in the Gregorian calendar. ... is the 108th day of the year (109th in leap years) in the Gregorian calendar. ... is the 121st day of the year (122nd in leap years) in the Gregorian calendar. ... is the 144th day of the year (145th in leap years) in the Gregorian calendar. ...


On June 27, 2007, Dell announced on its Direct2Dell blog that it planned to offer more pre-loaded systems (the new Dell Inspiron desktops and laptops). After the IdeaStorm site supported extending the bundles beyond the US market, Dell later announced more international marketing[27]. On August 7, 2007, Dell officially announced that it would offer one notebook and one desktop in the UK, France and Germany with Ubuntu "pre-installed". At LinuxWorld 2007 Dell announced plans to provide Novell's SUSE Linux Enterprise Desktop on selected models in China, "factory-installed".[28] On 30 November 2007 Dell reported shifting 40,000 Ubuntu PCs. [29] On 24 January 2008 Dell in Germany, Spain, UK and France launched a second laptop, a XPS M1330 with Ubuntu 7.10, for 849 euro or GBP 599 upwards. [30] On 22 February 2008 Dell announced plans to sell Ubuntu in Canada and in Latin America [31] is the 178th day of the year (179th in leap years) in the Gregorian calendar. ... Dell Computers Inspiron laptop brand is a range of computers targeted at the consumer market (as opposed to the Latitude range aimed at the commercial market). ... Dell IdeaStorm is a website launched by Dell on February 16, 2007 to allow Dell to to gauge which ideas are most important and most relevant to the public. ... is the 219th day of the year (220th in leap years) in the Gregorian calendar. ... The 2006 LinuxWorld trade show at the Boston Convention and Exposition Center. ... For the road bicycle racing team previously known as Novell, see Rabobank (cycling). ... SUSE Linux Enterprise Desktop (SLED), formerly Novell Linux Desktop is a desktop-oriented Linux distribution supplied by Novell and targeted at the business market. ... is the 334th day of the year (335th in leap years) in the Gregorian calendar. ... is the 24th day of the year in the Gregorian calendar. ... 2008 (MMVIII) is the current year, a leap year that started on Tuesday of the Anno Domini (or common era), in accordance to the Gregorian calendar. ... is the 53rd day of the year in the Gregorian calendar. ... 2008 (MMVIII) is the current year, a leap year that started on Tuesday of the Anno Domini (or common era), in accordance to the Gregorian calendar. ... Latin America consists of the countries of South America and some of North America (including Central America and some the islands of the Caribbean) whose inhabitants mostly speak Romance languages, although Native American languages are also spoken. ...


Michael Dell's return

On January 31, 2007 Michael Dell returned to the company as CEO. As chairman of the board, Mr. Dell had significant input into the company's operations during Rollins' years as CEO. However with the return of Michael Dell as CEO, the company saw immediate changes in operations, the exodus of many senior vice-presidents and new blood brought in from outside the company. is the 31st day of the year in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ...


Departures announced include:

  • Kevin Rollins, CEO[32]
  • James Schneider, CFO[32]
  • John Medica, senior vice president, consumer products[33]
  • Joe Marengi, senior vice president, Americas[33]
  • John Hamlin, senior vice president, worldwide online operations[34]
  • Paul McKinnon, senior vice president, human resources[33]
  • Rosenda Parra, senior vice president/general manager, home and small business group[35]
  • Glenn E. Neland, senior vice president, procurement[36]

Additions announced include: Courtesy of The Free Liberal Inc. ... Chief Executive Officer (CEO) is the job of having the ultimate executive responsibility or authority within an organization or corporation. ... CFO is usually short for Chief Financial Officer, but may also mean: Carrier frequency offset Ceramic fiber optics Chief Fire Officer Chief of Flight Operations Conselho Federal de Odontologia (cfo. ...

  • Michael Dell, CEO and co-Chairman of the Board (previously Chairman of the Board)
  • Don Carty, CFO and co-Chairman of the Board (previously Board member)
  • Michael R. Cannon, former CEO of Solectron, as President, Global Operations[37]
  • Ron Garriques, who formerly headed Motorola's mobile phone unit, as President, Global Consumer Group[38]
  • Stephen F. Schuckenbrock, Senior Vice President, Global Services[39]

Mr. Dell announced a number of initiatives and plans (part of the "Dell 2.0" initiative) to improve the company's financial performance. These include: Chief Executive Officer (CEO) is the job of having the ultimate executive responsibility or authority within an organization or corporation. ... CFO is usually short for Chief Financial Officer, but may also mean: Carrier frequency offset Ceramic fiber optics Chief Fire Officer Chief of Flight Operations Conselho Federal de Odontologia (cfo. ... Solectron headquarters in Milpitas Solectron Corporation (NYSE: SLR), is a global electronics manufacturing company for original equipment manufacturer (OEMs). ... Motorola Inc. ...

  • elimination of 2006 bonuses for employees with some discretionary awards
  • reduction in the number of managers reporting directly to Mr. Dell from 20 to 12
  • in a noted departure from previous years, "build, partner, and buy" to increase services capabilities
  • reduction of "bureaucracy"

On April 23, 2008, Dell announced the closure of one of its biggest Canadian call centers in Kanata, Ontario causing the lost of jobs for about 1100 with 500 of those being effective on the spot with the official closure of the center scheduled for the summer. The call center opened in 2006 after the city of Ottawa won a bid to host the center thus creating 1500 new jobs in the region. Less then a year later, there were plans to double its workforce to near 3 000 workers and the addition of a new building. The rise of the Canadian dollar against the American currency to near parity as well as the high payroll compared to other centers around the world were reasons cited. The company had also announced the shut down of its Edmonton, Alberta office losing 900 jobs. In total, Dell announced about 8 800 job losses in 2007-08 or up to 10% of its workforce. [40][41] This article is about the sociological concept. ... Looking north along Kanatas March Road Kanata is a suburban area in the western part of Ottawa, Ontario, Canada. ... This article is about the capital city of Canada. ... C$ redirects here. ... The United States dollar is the official currency of the United States. ... Edmonton is the capital of the Canadian province of Alberta, situated in the north central region of the province, an area with some of the most fertile farm land on the prairies. ...


Products

A typical Dell-based home workstation: note the black flat-screen monitor and black tower.

Image File history File linksMetadata Download high-resolution version (636x768, 120 KB) Summary Licensing I, the creator of this work, hereby grant the permission to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1. ... Image File history File linksMetadata Download high-resolution version (636x768, 120 KB) Summary Licensing I, the creator of this work, hereby grant the permission to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1. ... Sun SPARCstation 1+, 25 MHz RISC processor from early 1990s A workstation, such as a Unix workstation, RISC workstation or engineering workstation, is a high-end desktop or deskside microcomputer designed for technical applications. ...

Scope and brands

The corporation markets specific brand names to different market segments: A Market segment is a subgroup of people or organizations sharing one or more characteristics that cause them to have similar product needs. ...

  • Business Class: including OptiPlex, Latitude, and Precision, where the company's advertising emphasizes long life-cycles, reliability and serviceability:
  • Home/Consumer Class: including Inspiron, and XPS brands, emphasizing value, performance and expandability:
  • Inspiron - consumer desktop and notebook systems
  • XPS - enthusiast and high-performance desktop and notebook systems
  • Alienware (XPS Extreme) - high-performance gaming systems
  • Peripherals: Dell has also diversified its product line to include peripheral products such as USB keydrives, LCD televisions, and printers.
  • Services and support:
  • Dell On Call - extended support services (mainly for the removal of spyware and computer viruses)
  • Dell Solution Center - extended support services similar to Dell On Call for EMEA customers. The Solution Centers also have hardware support for customers outside of warranty.
  • Dell Business Support - a commercial service-contract that provides an industry-certified technician with a lower call-volume than in normal queues; it covers hardware and some software support.

Dell also offers Red Hat and SUSE Linux for servers; as well as "bare-bones" computers without pre-installed software (available on n Series by default and by request on XPS and Inspiron systems) at significantly lower prices. Due to Dell's licensing contract with Microsoft, Dell allegedly[citation needed] cannot offer those systems on their website and customers have to request them explicitly. (Dell does offer those systems on their web site at http://www.dell.com/content/products/features.aspx/precn_n?c=us&cs=04&l=en&s=bsd&redirect=1 ). Dell has to ship such systems with a FreeDOS disk included in the box and must issue a so-called "Windows refund" or a merchandise credit after sale of the system at the "regular" retail price. Most new technologies follow a similar technology lifecycle describing the technological maturity of a product. ... An editor has expressed a concern that the subject of the article does not satisfy the notability guideline or one of the following guidelines for inclusion on Wikipedia: Biographies, Books, Companies, Fiction, Music, Neologisms, Numbers, Web content, or several proposals for new guidelines. ... Bold text Desktop computer with several common peripherals (Monitor, keyboard, mouse, speakers, microphone and a printer) A desktop computer is a gay electronic machine computer which convert raw data into meaningful information, made for use on a desk in an office or home and is distinguished from portable computers such... The n Series is a Dell product line that does not ship with a pre-installed version of Microsoft Windows. ... The Dell Vostro line of computers is a line of computers aimed at business users. ... An ultraportable IBM X31 with 12 screen on an IBM T43 Thin & Light laptop with a 14 screen HCLs $329 miniature notebooks with 6 TFT touchscreens launched in India on January 29, 2008. ... A Dell Latitude laptop Dell Computers Latitude laptop brand is specifically targeted at the business market which means that standardized parts are used throughout the line and available for several years for support purposes, as opposed to the Dell Inspiron which is aimed at the consumer market and whose... Dell Precision is a line of workstation computers produced by Dell, Inc. ... SGI O2 Workstation A computer workstation, often colloquially referred to as workstation, is a high-end general-purpose microcomputer designed to be used by one person at a time and which offers higher performance than normally found in a personal computer, especially with respect to graphics, processing power and the... PowerEdge is the name given to all of the servers produced by Dell, Inc. ... In information technology, a server is an application or device that performs services for connected clients as part of a client-server architecture. ... Dell PowerVault products include disk enclosures, disk arrays, tape drives, autoloaders, tape librarys, Network attached storage and Storage area networks. ... Network-attached storage (NAS) is a file-level data storage connected to a computer network providing data access to heterogeneous network clients. ... PowerConnect is a Dell series of network switches. ... A network switch is a computer networking device that connects network segments. ... The Dell/EMC brand is reserved for products that result from the Dell - EMC Corporation partnership. ... In computing, a storage area network (SAN) is an architecture to attach remote computer storage devices such as disk array controllers, tape libraries and CD arrays to servers in such a way that to the operating system the devices appear as locally attached devices. ... Dells Inspiron portable systems brand started as a range of computers targeted at the consumer market (as opposed to the Latitude range of laptops aimed at the business market). ... The Dell XPS is a high-end line of gaming computers sold by Dell. ... Alienware is an American computer hardware company and a wholly-owned subsidiary of Dell Computer Corporation. ... A USB keydrive, shown with a US quarter coin for scale. ... Liquid-crystal display televisions (LCD TV) are televisions that use LCD technology to produce an image. ... Dell sells LCD-based and CRT-based computer monitors. ... LCD redirects here. ... An example of a plasma display A plasma display panel (PDP) is a type of flat panel display now commonly used for large TV displays (typically above 37-inch or 940 mm). ... Projected image from a video projector in a home cinema. ... High-definition television (HDTV) means broadcast of television signals with a higher resolution than traditional formats (NTSC, SECAM, PAL) allow. ... A computer display monitor, usually called simply a monitor, is a piece of electrical equipment which displays viewable images generated by a computer without producing a permanent record. ... Dell On Call is a limited and fee based service that covers certain computer issues as an extension to Dells normal limited hardware warranties (Said warranties only cover pre-installed physical hardware, drivers and the Operating system. ... A large number of toolbars, some added by spyware, overwhelm an Internet Explorer session. ... A computer virus is a computer program that can copy itself and infect a computer without permission or knowledge of the user. ... Europe, the Middle East and Africa, usually abbreviated to EMEA, is a regional designation used for government, marketing and business purposes. ... Red Hat Linux was a popular Linux distribution assembled by Red Hat until the early 2000s, when it was discontinued. ... SUSE (properly pronounced , but often pronounced /suzi/) is a major retail Linux distribution, produced in Germany. ... This article is about operating systems that use the Linux kernel. ... FreeDOS (formerly Free-DOS and PD-DOS) is an operating system for IBM PC compatible computers. ...

  • Discontinued products/brands:

The Axim family of personal digital assistants was Dells line of Windows Mobile-powered Pocket PC Devices. ... User with Treo (PDA with smartphone functionality) Personal digital assistants (PDAs) are handheld computers, but have become much more versatile over the years. ... Microsoft Corporation, (NASDAQ: MSFT, HKSE: 4338) is a multinational computer technology corporation with global annual revenue of US$44. ... Windows Mobile is a compact operating system combined with a suite of basic applications for mobile devices based on the Microsoft Win32 API. Devices which run Windows Mobile include Pocket PCs, Smartphones, Portable Media Centers, and on-board computers for certain automobiles. ... is the 99th day of the year (100th in leap years) in the Gregorian calendar. ... Dell Dimension is the name of a home desktop computer line manufactured by Dell, Inc. ... The modern concept of Small Office and Home Office or SoHo, or Small or Home Office deals with the category of business which can be from 1 to 10 workers. ... Dells Inspiron portable systems brand started as a range of computers targeted at the consumer market (as opposed to the Latitude range of laptops aimed at the business market). ... The Dell Digital Jukebox or just Dell DJ was a brand name for a series of Digital jukeboxes sold by the Dell Computer corporation. ... A digital audio player (DAP) is a device that stores, organizes and plays digital music files. ...

Manufacturing

Dell has a general policy of manufacturing its products close to its customers, implementing just-in-time (JIT) manufacturing. Assembly of desktop computers for the North American market takes place at Dell plants in Lebanon TN, Austin TX, and Winston-Salem NC[citation needed]; with servers built in Austin TX. Dell assembles computers for the EMEA market at Limerick in the Republic of Ireland, and employs about 4,500 people in that country. European Manufacturing Facility 1 (EMF1, opened in 1990) and EMF3 form part of the Raheen Industrial Estate near Limerick. EMF2 (previously a Wang facility, later occupied by Flextronics, situated in Castletroy) closed in 2002,[citation needed] and Dell Inc has consolidated production into EMF3 (EMF1 now contains only offices[44]). Construction of EMF4 in Łódź, Poland has started, with production planned to start there in autumn 2007.[45] Flag Seal Nickname: Live Music Capital of the World Location Location in the state of Texas Coordinates , Government County Travis County Mayor Will Wynn Geographical characteristics Area     City 669. ... Europe, the Middle East and Africa, usually abbreviated to EMEA, is a regional designation used for government, marketing and business purposes. ... This article is about the city. ... Raheen Industrial Estate is a huge industrial estate located in the south west of Limerick city with many multi national companies set up there such as Analog Devices, Dell and Intel. ... Wang logo circa 1976. ... Flextronics International Ltd. ... Also see: 2002 (number). ... Motto: Ex navicula navis (From a boat, a ship) Coordinates: , Country Voivodeship Powiat city county Gmina Łódź City Rights 1423 Government  - Mayor Jerzy Kropiwnicki Area  - City 293. ... 2007 is a common year starting on Monday of the Gregorian calendar. ...


Dell's assembly-plants in China and Malaysia assemble 95% of Dell notebooks. Dell Inc has invested an estimated 60 million US Dollars in a new manufacturing unit in Chennai, India, to support the sales of its products in the Indian subcontinent. Indian-made products will bear the "Made in India" mark on them. In 2007 the Chennai facility has the target of producing 400,000 desktop PCs, and in the later half of 2007 it will start producing notebook PCs and other products.[citation needed] Madras redirects here. ... Map of South Asia (see note) This article deals with the geophysical region in Asia. ...


Dell has a Brazilian plant in the city of Eldorado do Sul, close to the state capital Porto Alegre, in the state of Rio Grande do Sul — that assembles the PowerEdge server line.[46] This article is about Porto Alegre, Brazil. ... Flag of Rio Grande do Sul See other Brazilian States Capital Porto Alegre Largest City Porto Alegre Area 282,062 km² Population   - Total   - Density 10. ...


Technical support

Support-levels

Dell routes technical support queries according to component-type and to the level of support purchased. Dell Inc brands its service agreements at five levels for their business customers:[47] Is a term sometimes used to describe a formal contract of employment, particularly where the employee has high status, like a company director. ...

  1. Basic support provides business-hours telephone support and next business-day on-site support.
  2. Silver support provides 24×7 telephone support and 4-hour on-site support after telephone-based troubleshooting.
  3. Gold support provides additional benefits over and above Silver support, including: customer-declared severity; priority access to support; expedited escalation of support; 4-hour on-site support in parallel with telephone-support.
  4. Platinum Plus support provides additional benefits to Gold Support, including: performance benchmarking; real-time tracking; custom planning and reporting; a dedicated technical account-manager.
  5. 2-hour on-site support, offered in some cities: mostly limited to major metropolitan areas.

Dell's Consumer division offers 24x7 phone based and online troubleshooting rather than only during business hours. Gold Technical support is not offered for customers purchasing through the consumer department, and neither is Same-Day Onsite response.


On 4 February 2008 Dell launched a revamped services-and-support scheme for businesses named "ProSupport", offering customers more options to tailor services to fit their needs. Rather than take a one-size-fits-all approach, Dell has put together packages of options for each category of its customers: small and medium-sized businesses, large businesses, government, education, and health-care- and life-sciences. is the 35th day of the year in the Gregorian calendar. ... In economics, a business (also called firm or enterprise) is a legally recognized organizational entity designed to provide goods and/or services to consumers or corporate entities such as governments, charities or other businesses. ... Small and medium enterprises or SMEs, also called small and medium-sized enterprises and small and medium-sized businesses or small and medium businesses or SMBs are companies whose headcount or turnover falls below certain limits. ...


Dell now offers separate support options for IT staff and for non-IT professionals. For the latter, the company offers "how-to" support for software applications, such as Microsoft Office. Dell also offers collaborative support with many third-party software vendors. For IT departments, Dell offers "fast-track dispatch" of parts and labor and access to a crisis-center to handle major outages, virus-attacks, or problems caused by natural disasters. Microsoft Office is an office suite from Microsoft for Microsoft Windows and Apple Mac OS X operating systems. ...


Besides offering response-options for handling problems, Dell has launched "Proactive Maintenance", which offers assessment and recommendations for updating drivers and firmware and for the application of customer-approved patches and system-updates. Dell also offers assessment-services for storage area networks, as well as for Dell's computing hardware. In computing, a storage area network (SAN) is an architecture to attach remote computer storage devices such as disk array controllers, tape libraries and CD arrays to servers in such a way that to the operating system the devices appear as locally attached devices. ...


The new offerings replace Dell's tiered services-structure in which customers could choose from a variety of service levels, such as platinum, gold, or silver. The latest system takes a more customizable approach to support.


Service-tags

Dell associates a Service Tag, a unique alpha-numeric identifier, with most of its products, which resembles a serial number. The Service Tag number, represented in base 36, has a length of five or seven characters. Software can read the Service Tag in a computer's DMI table. Monitors bought as part of a computer system get support via the Service Tag of the computer. Monitors bought separately get support via the Dell Order Number or via the monitor's serial number. A serial number is a unique number that is one of a series assigned for identification which varies from its successor or predecessor by a fixed discrete integer value. ... Base 36 is a positional numeral system using 36 as the radix. ... The Desktop Management Interface (DMI) generates a standard framework for managing and tracking components in a desktop, notebook or server computer. ...


Dell links its Service Tags to Express Service Codes, usually found together with the service tag on a sticker physically attached to a system. Computer-owners can usually find this tag on the bottom of laptops; or on the side or on the back of the computer tower of desktops. The Express Service Code, a purely numerical conversion of the service tag, serves for use in Dell's trunkline for routing a customer to the appropriate phone-technician. Dell's technical support for consumers requires the customer to enter in their Express Service Code into their touch-tone phone and if they do not provide it when prompted customers will experience increased hold-time before reaching a support-representative. A trunkline is a designation given over a given transportation route, such as over a set of roads, and is identified as such for the purpose of providing ease with respect to guiding transportation along the route over which it covers. ...


DellConnect

The DellConnect program, a remote-access tool, gives technicians within Dell Support the ability to access customer computers from a remote location for troubleshooting purposes. By using this tool, support technicians can analyze the configuration of a computer system, view and edit its files and software environment, view and comment on the screen, or take control of the computer system (with the customer's approval) to carry out troubleshooting.


As of 2007 Dell Inc replaced its proprietary remote-access tool with the newer DellConnect 2.0 manufactured by Citrix — a Dell-branded Citrix_Online. After going to the website, the customer simply runs this software, which can permit a support technician to view and work on their computer from a remote location; including the ability to reboot the computer remotely and continuing the same session, to share clipboards, and to redirect the customer to a specific website. Citrix Systems (NASDAQ: CTXS) is an American technology company, based in Fort Lauderdale, Florida, with subsidiary operations in California and Massachusetts, with additional development centers in Australia, India and the UK. Citrix delivers software and services to secure and optimize delivery of corporate and web-based applications. ...


World-wide technical support

In the Americas, Dell has Customer Contact Centers in Edmonton, Alberta; Ottawa, Ontario; Central Texas; Salt Lake City, Utah; Nashville, Tennessee; Chesapeake; Twin Falls, Idaho; Oklahoma City, Oklahoma; San Salvador, El Salvador; as well as in Glace Bay, Nova Scotia; Panama City, Panama and Tampa, Florida.


In the Asia-Pacific region Dell provides customer support from Pasay City and Quezon City, Philippines; Penang, Malaysia; and Xiamen and Dalian, China.


In India, Dell has customer support centers in the northern cities of Gurgaon and Mohali; and in the southern cities of Hyderabad and Bangalore.[48]


On January 31, 2008 Dell announced that it will be closing its call center in Edmonton, Alberta effective May 02, 2008 laying off over 900 workers and abandoning the sweetheart deal it had agreed to with the city of Edmonton. This article is about the city in Alberta, Canada. ...


Criticism of support

Some criticism targets the Dell technical-support system. In 2006 The New York Times published a humorous review of the company's situation in an article by David Pogue. Pogue lamented the difficulties customers face when attempting to reach tech-support by phone. "When you are ready to MAKE THE CALL", he wrote, "go to the bathroom, take an aspirin, get a book or crossword, stock up on water and nibbles (preferably ones with high sugar content and no nutritional value; Twinkies are good)".[49]


Commercial aspects

Traditional business model

Traditionally, Dell has sold all its products — whether to end-use consumers or to corporate customers — using a direct-sales model via the Internet and the telephone-network. Dell maintains a negative cash conversion cycle through use of this model: in other words, Dell Inc. receives payment for the products before it has to pay for the materials. Dell also practises just-in-time (JIT) inventory-management, profiting from its attendant benefits. Dell's JIT approach utilizes the "pull" system by building computers only after customers place orders and by requesting materials from suppliers as needed. In this way Dell mirrors Toyota by following Toyota Way Principle #3 ("Use 'pull' systems to avoid overproduction"). Since the days of the original dominance of telephone-ordering, the Internet has significantly enhanced Dell’s business model, making it easier for customers and potential customers to contact Dell directly. This model also has enabled Dell to provide very customizable systems at an affordable rate, since Dell's manufacturing arm builds specifically for each customer. Other computer-manufacturers, including Gateway and Hewlett-Packard, have attempted to adapt[citation needed] similar business-models, but due to timing and/or retail-channel pressures[citation needed] they have not achieved the same results as Dell. Economics and commerce define an end-user as the person who uses a product. ... For other uses, see Telephone (disambiguation). ... Cash conversion cycle or CCC, also known as the asset conversion cycle, net operating cycle, working capital cycle or just cash cycle, is used in the financial analysis of a business. ... Just In Time (JIT) is an inventory strategy implemented to improve the return on investment of a business by reducing in-process inventory and its associated costs. ... Toyota Motor Corporation ) is a multinational corporation headquartered in Japan, and currently is the worlds largest automaker. ... This article or section is not written in the formal tone expected of an encyclopedia article. ... Gateway, Inc. ... The Hewlett-Packard Company (NYSE: HPQ), commonly known as HP, is a very large, global company headquartered in Palo Alto, California, United States. ...


Dell has also sold at retail, as explained in the "Marketing" section of this article. This article is about the corporation Dell, Inc. ...


Organization

A board of directors of nine people runs the company. Michael Dell, the founder of the company, serves on the board. Other board members include Don Carty, William Gray, Judy Lewent, Klaus Luft, Alex Mandl, Michael A. Miles, and Sam Nunn. Shareholders elect the nine board members at meetings, and those board members who do not get a majority of votes must submit a resignation to the board, which will subsequently choose whether or not to accept the resignation. The board of directors usually sets up five committees which have oversight over specific matters. These committees include the Audit Committee, which handles accounting issues, including auditing and reporting; the Compensation Committee, which approves compensation for the CEO and other employees of the company; the Finance Committee, which handles financial matters such as proposed mergers and acquisitions; the Governance and Nominating Committee, which handles various corporate matters (including nomination of the board); and the Antitrust Compliance Committee, which attempts to prevent company practices from violating antitrust laws. Chairman of the Board redirects here. ... Michael Saul Dell (born February 23, 1965, in Houston, Texas) is an American businessman and the founder and CEO of Dell, Inc. ... Donald J. Carty (born 1946) was the chairman and CEO of AMR, the parent company of American Airlines, from 1998 to 2003. ... William Herbert Gray III (August 20, 1941-) served as president and chief executive officer of the United Negro College Fund (1991-2004). ... Judy Lewent is the current EVP and CFO of Merck. ... Michael A. Miles serves on the board of directors of Time Warner, Sears Holdings Corporation, Dell Inc. ... Samuel Augustus Nunn, Jr. ... A shareholder or stockholder is an individual or company (including a corporation) that legally owns one or more shares of stock in a joint stock company. ... Meetings are sometimes held around conference tables. ... A resignation is the formal act of giving up ones office or position. ... FINANCIAL is the weekly English-language newspaper with offices in Tbilisi, Georgia and Kiev, Ukraine. ... This article is about anti-competitive business behavior. ...


The corporate structure and management of Dell extends beyond the board of directors. The Dell Global Executive Management Committee sets the strategic direction for how the corporation keeps customers at the forefront, from designing and manufacturing computer systems to offering products that meet customers' requirements to providing sufficient service and support. Dell has regional senior vice presidents for countries other than the United States, including David Marmonti for EMEA and Stephen J. Felice for Asia/Japan. As of 2007, other officers include Martin Garvin (senior vice president for worldwide procurement) and Susan E. Sheskey (vice president and chief information officer). Europe, the Middle East and Africa, usually abbreviated to EMEA, is a regional designation used for government, marketing and business purposes. ... For other uses, see Asia (disambiguation). ... 2007 is a common year starting on Monday of the Gregorian calendar. ... Susan E. Sheskey is senior vice president and chief information officer for Dell Inc. ... The Chief Information Officer or CIO is a job title for the head of the information technology group within an organization. ...


Marketing

Dell advertisements have appeared in several types of media including television, the Internet, magazines, catalogs and newspapers. Some of Dell Inc's marketing strategies include lowering prices at all times of the year, offering free bonus products (such as Dell printers), and offering free shipping in order to encourage more sales and to stave off competitors. In 2006, Dell cut its prices in an effort to maintain its 19.2% market share. However, this also cut profit-margins by more than half, from 8.7 to 4.3 percent. To maintain its low prices, Dell continues to accept most purchases of its products via the Internet and through the telephone network, and to move its customer-care division to India and El Salvador.[50] Generally speaking, advertising is the paid promotion of goods, services, companies and ideas by an identified sponsor. ... This article is about the magazine as a published medium. ... It has been suggested that this article or section be merged with Mail order. ... Reading the newspaper: Brookgreen Gardens in Pawleys Island, South Carolina. ...


A popular United States television and print ad campaign in the early 2000s featured the actor Ben Curtis playing the part of "Steven", a lightly mischievous blond-haired kid who came to the assistance of bereft computer purchasers. Each television advertisement usually ended with Steven's catch-phrase: "Dude, you're gettin' a Dell!" A Dell ad featuring Ben Curtis For other people named Ben Curtis, see Benjamin Curtis. ...


A subsequent advertising campaign featured interns at Dell headquarters (with Curtis' character appearing in a small cameo at the end of one of the first commercials in this particular campaign). This article does not cite any references or sources. ...


A Dell advertising campaign for the XPS line of gaming computers featured in print in the September 2006 issue of Wired Magazine. It used as a tagline the common term in Internet and gamer slang: "FTW", meaning "For The Win". However, Dell Inc. soon dropped the campaign. Wired is a full-color monthly magazine and on-line periodical published in San Francisco, California since March 1993. ... A tagline is a variant of a branding slogan typically used in marketing materials and advertising. ... This article is about gamers - people who play games. ...


In the first-person shooter game F.E.A.R. Extraction Point, several computers visible on desks within the game have recognizable Dell XPS model characteristics, sometimes even including the Dell logo on the monitors. This article is about video games. ... F.E.A.R. Extraction Point is an expansion pack for the horror themed first-person shooter computer and video game F.E.A.R., published by Vivendi Universal and developed by TimeGate Studios, rather than Monolith Productions, the developers of F.E.A.R.. It was released on October...


In 2007 Dell switched advertising agencies in the US from BBDO to Mother.[citation needed] In July 2007, Dell released new advertising created by Mother to support the Inspiron and XPS lines. The ads featured music from the Flaming Lips and Devo who re-formed especially to record the song in the ad "Work it Out". BBDO is a worldwide advertising agency network, with its headquarters in New York. ... The primary use of the word mother is to refer to a biological or social female parent, for which see Mother. ... The Flaming Lips (formed in Oklahoma City, Oklahoma in 1983) are an American alternative rock band. ... Devo (pronounced DEE-vo or dee-VO, often spelled DEVO or DEV-O) is an American New Wave group formed in Akron, Ohio in 1972. ...


Dell kiosks

Dell Direct Store, Brisbane, Queensland
Dell Direct Store, Brisbane, Queensland

Starting in 2002, Dell opened kiosk locations in shopping malls across the United States in order to give personal service to customers who preferred this method of shopping to using the Internet or the telephone-system. Despite the added expense, prices at the kiosks match or beat prices available through other retail channels. Starting in 2005, Dell expanded kiosk locations to include shopping malls across Australia, Canada, Singapore and Hong Kong. Image File history File linksMetadata Download high-resolution version (1600x1200, 608 KB) Summary Taken by Su Xu, on 19/09/2006 at the Dell Kiosk, Chermside Licensing I, the creator of this work, hereby release it into the public domain. ... Image File history File linksMetadata Download high-resolution version (1600x1200, 608 KB) Summary Taken by Su Xu, on 19/09/2006 at the Dell Kiosk, Chermside Licensing I, the creator of this work, hereby release it into the public domain. ... a pagoda-like kiosk in Lausanne. ... For the traditional meaning of the word mall, see pedestrian street or promenade. ... a pagoda-like kiosk in Lausanne. ... For the traditional meaning of the word mall, see mall. ...


On January 30 2008 Dell shut down all 140 kiosks in the US due to expansion into retail stores such as Wal-Mart, Best Buy, and Staples. is the 30th day of the year in the Gregorian calendar. ... Wal-Mart Stores, Inc. ... For the defunct chain of catalog showrooms, see Best Products. ... STAPLES redirects here. ...


Dell stores in the U.S.

In 2006 Dell Inc. opened one full store, 3,000-square-foot in area, at NorthPark Center in Dallas, Texas. It operates the 3,000-square-foot retail outlet seven days a week to display about 36 models, including PCs and televisions. As at the kiosks, customers can only see demonstration-computers and place orders through agents. Dell then delivers purchased items just as if the customer had placed the order by phone or over the Internet. Year 2006 (MMVI) was a common year starting on Sunday of the Gregorian calendar. ... NorthPark Center is an upscale shopping mall located in north Dallas, Texas (USA) with over 120 stores and anchors. ... For other uses, see Dallas (disambiguation). ...


Dell Inc planned to use the Dallas store to house about three times as many products as it displayed in more than 160 kiosks in malls and airports.[citation needed] In addition to showcasing products, the stores also support on-site warranties and non-warranty service ("Dell on Call"). Services offered include repairing computer video-cards and removing spyware from hard drives.


Dell Partner Program

In Late 2007 Dell announced they would be expanding their program to Value Added Resellers, giving it an official name Dell Partner Direct and a new website [2]. Dell realized that this program, once a small part of Dell's sales, had become a growing sector of their business and they desired to leverage this growing outlet for their products. One of the major benefits to VAR's who joined this program, was not only increased discounts on product, but the ability to use the Dell name and logo in their marketing efforts. One of the first Dell Partners was ConnectU [3] [4] an IT firm based out of Eustis, Florida. The CEO of ConnectU, Eric Wichhart states that "We have been very pleased with our partnership with Dell, this relationship has allowed our business to grow quickly...This program has allowed us to provide our business customers with high quality equipment from Dell while preserving our margins." The overall success of this program is still to be seen, as this sector of the market is still new to Dell.


Retail in the U.S.

In the early 1990s, Dell also sold its products through Best Buy, Costco and Sam's Club stores in the United States. Dell stopped this practice in 1994, citing low profit-margins on the business. In 2003, Dell briefly sold products in Sears stores in the U.S. In 2007, Dell started shipping its products to major retailers in the U.S. once again, starting with Sam's Club and Wal-Mart. Staples, the largest office-supply retailer in the U.S., and Best Buy, the largest electronics retailer in the U.S., became Dell retail partners later that same year. For the defunct chain of catalog showrooms, see Best Products. ... Costco Wholesale Corporation (NASDAQ: COST) is the largest membership warehouse club chain in the world based on sales volume, headquartered in Issaquah, Washington, United States,[1] with its flagship warehouse in nearby Seattle. ... Sams Club is a membership-only warehouse club owned and operated by Wal-Mart Stores, Inc. ... In economics, a business (also called firm or enterprise) is a legally recognized organizational entity designed to provide goods and/or services to consumers or corporate entities such as governments, charities or other businesses. ... Sears Holdings Corporation NASDAQ: SHLD is the third largest retailer in the United States, behind Wal-Mart and The Home Depot. ... Sams Club is a membership-only warehouse club owned and operated by Wal-Mart Stores, Inc. ... Wal-Mart Stores, Inc. ... STAPLES redirects here. ... For the defunct chain of catalog showrooms, see Best Products. ...


Retail in Canada

As of the end of February 2008, Dell products shipped to one of the largest office-supply retailers in Canada, Staples Business Depot. In April 2008, Futureshop and Best Buy began carrying a sub-set of Dell products, such as certain desktops, laptops and monitors. 2008 (MMVIII) will be a leap year starting on Tuesday of the Gregorian calendar. ... Staples Business Depot is a retail brand of The Business Depot, Ltd. ... Future Shop is a Canadian electronics retailer operating a total of 122 stores across all of Canadas provinces as of May 2007. ... For the defunct chain of catalog showrooms, see Best Products. ...


Direct retail in Eastern Europe

Since some shoppers in certain markets show reluctance to purchase technological products through the phone or the Internet, Dell has looked into opening retail operations in some countries. In April 2007, Dell opened a retail store in Budapest. In October of the same year, Dell opened a retail store in Moscow. For other uses, see Budapest (disambiguation). ... For other uses, see Moscow (disambiguation). ...


Retail in the UK

Since December 2007 HMV's flagship Trocadero store has sold Dell XPS PCs. From January 2008 the UK stores of DSGi have sold Dell products (in particular, through Currys and PC World stores). As of 2008, the large supermarket-chain Tesco has sold Dell laptops and desktops in stores throughout the UK. His Masters Voice, often abbreviated to HMV, is a famous trademark in the music business, and for many years was the name of a large record company. ... In London the Trocadero Restaurant of J. Lyons and Co. ... The United Kingdom based company DSG international plc (aka DSGi), formerly Dixons Stores Group plc, is one of the largest consumer electronics retailers in Europe. ... Currys is an electrical retailer in the UK and Republic of Ireland, and is owned by DSG International plc. ... PC World is one of Britains largest chains of mass-market computer superstores. ... , For other uses, see Tesco (disambiguation). ...


Competition

Dell's major competitors include Apple, Hewlett-Packard (HP), Sun Microsystems, Gateway, Lenovo, Sony, Acer, Toshiba and Asus. Dell and its subsidiary, Alienware, compete in the enthusiast market against Falcon Northwest, Voodoo PC (a subsidiary of HP), and other manufacturers. In the second quarter of 2006 Dell had between 18% and 19% share of the worldwide personal computer market, compared to HP with roughly 15%. By leveraging its business-model, Dell attempts to undercut competitors and offer customers a more attractive choice of personal computers and other equipment. Apple Inc. ... The Hewlett-Packard Company (NYSE: HPQ), commonly known as HP, is a very large, global company headquartered in Palo Alto, California, United States. ... Sun Microsystems, Inc. ... Gateway, Inc. ... Lenovo Group Limited, formerly known as Legend Group Limited, is the largest personal computer manufacturer in the Peoples Republic of China, and as of 2004 is the eighth largest in the world. ... Sony Corporation ) is a Japanese multinational corporation and one of the worlds largest media conglomerates with revenue of $66. ... Acer (LSE: ACID) (Traditional Chinese: ) is a Taiwanese multinational electronics manufacturer. ... Toshiba Corporations headquarters (Center) in Hamamatsucho, Tokyo Toshiba Corporation sales by division for year ending March 31, 2005 Toshiba Corporation ) (TYO: 6502 ) is a Japanese multinational conglomerate manufacturing company, headquartered in Tokyo, Japan. ... For other uses, see ASUS (disambiguation). ... Alienware is an American computer hardware company and a wholly-owned subsidiary of Dell Computer Corporation. ... Falcon Northwest is a personal computer manufacturing company located in Medford, Oregon, USA which was founded in 1992 by its current President Kelt Reeves. ... VoodooPC is a privately-held personal computer manufacturer based in Calgary, Alberta, Canada founded in 1991. ...


Dell in late 2006 lost its lead in the PC-business to Hewlett-Packard. Both Gartner and IDC estimated that in the third quarter of 2006, HP shipped more units worldwide than did Dell. Dell's 3.6% growth paled in comparison to HP's 15% growth during the same period. The problem got worse in the fourth quarter, when Gartner estimated that Dell PC shipments declined 8.9% (versus HP's 23.9% growth). As a result, at the end of 2006 Dell's overall PC market-share stood at 13.9% (versus HP's 17.4%). 2006 is a common year starting on Sunday of the Gregorian calendar. ... Gartner, Inc. ... IDC Analyze the Future-logo. ...


IDC reported that Dell lost more server market share than any of the top four competitors in that arena. IDC's Q4 2006 estimates show Dell's share of the server market at 8.1%, down from 9.5% in the previous year. This represents a 8.8% loss year-over-year, primarily to competitors EMC and IBM.[51] EMC Corporation (NYSE: EMC) is an American manufacturer of software and systems for information management and storage. ... For other uses, see IBM (disambiguation) and Big Blue. ...


Environmental record

Dell became the first company in the information technology industry to establish a product-recycling goal (in 2004) and completed the implementation of its global consumer recycling-program in 2006.[52] On February 6, 2007, the National Recycling Coalition awarded Dell its "Recycling Works" award for efforts to promote producer responsibility.[53] On July 19, 2007, Dell announced that it had exceeded targets in working to achieve a multi-year goal of recovering 275 million pounds of computer equipment by 2009.[54] The company reported the recovery of 78 million pounds (nearly 40,000 tons) of IT equipment from customers in 2006, a 93-percent increase over 2005; and 12.4% of the equipment Dell sold seven years earlier.[55] Information technology (IT) or information and communication technology (ICT) is the technology required for information processing. ... The international recycling symbol. ... is the 37th day of the year in the Gregorian calendar. ... is the 200th day of the year (201st in leap years) in the Gregorian calendar. ...


On June 5, 2007, Dell set a goal of becoming the greenest technology company on Earth for the long term. The company launched a zero-carbon initiative that includes: is the 156th day of the year (157th in leap years) in the Gregorian calendar. ... A low-carbon economy is an economy in which carbon dioxide emissions from the use of carbon based fuels (coal, oil and gas) are significantly reduced. ...

  1. reducing Dell's carbon intensity by 15 percent by 2012
  2. requiring primary suppliers to report carbon emissions data during quarterly business reviews
  3. partnering with customers to build the "greenest PC on the planet"
  4. expanding the company's carbon-offsetting program, "Plant a Tree for Me".

The company introduced the term "The Re-Generation" during a round table in London commemorating 2007 World Environment Day. "The Re-Generation" refers to people of all ages throughout the world who want to make a difference in improving the world's environment. Dell also talked about plans to take the lead in setting an environmental standard for the "technology industry" and maintaining that leadership in the future. Carbon intensity is the ratio of carbon emissions to economic activity or some other activity. ... The “Re-Generation” refers to people of all ages who share a common interest in renewable resources, recycling and other means of sustaining the earth’s natural environment. ... In Japanese pop music, Round Table (officially ROUND TABLE) is a band that produces music mostly for Anime soundtracks. ... World Environment Day (WED) was established by the United Nations General Assembly in 1972. ... Difference is the contrary of equality, in particular of objects. ... Leader redirects here. ...


Lawsuits and other legal action

  • In 2005, Dell began the construction of a facility in Winston-Salem, North Carolina.[56] Many claims emerged that Dell had used unfair practices to obtain huge incentives.[57] Dell Inc. fought a lawsuit which the court system later dismissed.[58]
  • In October 2005, Dell filed a lawsuit in a Paris court to sue Menorca-based independent website-designer Paul Dell "Dellimages" for engaging in “parasitism and unfair competition”. This related to his company website "DellWebsites".
  • On January 31, 2007, some shareholders filed a lawsuit accusing Dell and Intel of conspiring, and accusing Dell executives (including Michael Dell) of options-backdating and of propped financial reports. Specific allegations claimed that:
    • Dell had received kickbacks from Intel to maintain Intel exclusivity
    • Dell had used the funds to prop up its sales-figures
    • Dell reduced the period and scope of its warranties and cut corners on manufacturing and testing in order to funnel additional funds to sales; causing the stock-price to inflate to around $40 per share
    • once stock-prices had peaked, several Dell executives, including Michael Dell, sold massive amounts of their personal stock-holdings to benefit from the artificially inflated stock-price
  • On February 8, 2007, seven current and former workers at a call-center in Roseburg, Oregon sued the computer-maker, saying the company worked its sales reps "off the clock", failed to provide proper rest-breaks and improperly recorded their lunch-periods.[59] Moves have begun to turn the case into a class action. Dell closed down the facility at Roseburg, Oregon on August 2, 2007 without any warning to employees.[60] The facility had consisted of computer and electronics sales-agents (other call-centers absorbed these jobs) and of customer-service representatives (whose jobs Dell outsourced to a facility in El Salvador).
  • In March 2007 an article titled "Computer Giant Faces Consumer Lawsuit Consumers Allege They Didn't Get the Tech Support They Paid For" appeared on an ABC News website.[61] "Part of the suit claims that though Dell gave the impression of an "award-winning service" available to consumers "24 hours a day, seven days a week", consumers faced "nightmarish obstacles" to get help and technical service for their computers. New York Attorney General Andrew Cuomo said that New York had received 700 complaints about Dell — more than the number of complaints for any other related subject.
  • In May 2007, Andrew Cuomo filed a lawsuit against Dell for "false advertising and deceptive business practices, including offering misleading financing, and failing to honor rebates, warranties and service contracts." [5] Dell spokesman Bob Pearson portrayed the lawsuit as based on only a small portion of Dell's customers and as in no way reflecting the way the company treats its customers. Dell's hardware-warranty contract says that customers must troubleshoot over the phone — including possibly opening the computer — before Dell will send a technical service provider to replace a part.

Nickname: Motto: Your Life. ... Official language(s) English Demonym North Carolinian Capital Raleigh Largest city Charlotte Largest metro area Charlotte metro area Area  Ranked 28th in the US  - Total 53,865 sq mi (139,509 km²)  - Width 150 miles (340 km)  - Length 560[1] miles (900 km)  - % water 9. ... Capital Maó Official languages Catalan & Spanish Area  -  Total 694. ... is the 31st day of the year in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... Options backdating is the potentially illegal (depending on the country) practice of the grant of restricted employee stock options at an exercise price equal to the value on the date that the grant is apparently made. ... Financial statements (or financial reports) are a record of a business financial flows and levels. ... is the 39th day of the year in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... Roseburg is a town and the country seat of Douglas County, Oregon6. ... This article is about the U.S. state. ... This article or section is not written in the formal tone expected of an encyclopedia article. ... In law, a class action is an equitable procedural device used in litigation for determining the rights of and remedies, if any, for large numbers of people whose cases involve common questions of law and fact. ... is the 214th day of the year (215th in leap years) in the Gregorian calendar. ... This article is about the state. ... In most common law jurisdictions, the Attorney General is the main legal adviser to the government, and in some jurisdictions may in addition have executive responsibility for law enforcement or responsibility for public prosecutions. ... Andrew Mark Cuomo (born December 6, 1957, in New York City) is the New York State Attorney General, having been elected to that office on November 7, 2006. ... For other uses, see May (disambiguation). ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ...

SEC investigation

On August 17, 2007, the company announced that after an internal investigation into its accounting practices[62] it would restate and reduce earnings from 2003 through to the first quarter of 2007 by a total amount of between $50 million and $150 million, or 2 cents to 7 cents per share. is the 229th day of the year (230th in leap years) in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... Year 2003 (MMIII) was a common year starting on Wednesday of the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ...


The investigation, begun in November 2006, resulted from concerns raised by the U.S. Securities and Exchange Commission over some documents and information that Dell Inc. had submitted.[63] For other uses, see November (disambiguation). ... Year 2006 (MMVI) was a common year starting on Sunday of the Gregorian calendar. ... The Securities and Exchange Commission, commonly referred to as the SEC, is the United States governing body which has primary responsibility for overseeing the regulation of the securities industry. ...


Criticism

In the 1990s Dell switched from using primarily ATX motherboards and PSU to using boards and power-supplies with mechanically-identical but differently-wired connectors. This meant customers wishing to upgrade their hardware could encounter unforeseen problems. However, company practice in this respect changed in 2003.[64][65] The ATX (for Advanced Technology Extended) form factor was created by Intel in 1995. ... A motherboard is the central or primary circuit board making up a complex electronic system, such as a modern computer. ... The top cover has been removed to show the internals of a computer Power supply Unit. ...


In 2005, according to the Better Business Bureau, complaints about Dell more than doubled, to 1,533 after earnings grew 52% that year. The Better Business Bureau (BBB), founded in 1912, is an organization based in the United States, Canada and Puerto Rico. ...


Consumer complaints about the quality of customer-service mounted, and in 2006, Dell acknowledged that it had problems with customer-service. Issues included call-transfers[66] of more than 45% of calls and long wait-times. Dell's blog detailed the response:[67] "We’re spending more than a $100 [sic] million — and a lot of blood, sweat and tears of talented people — to fix this." Later in the year, the company increased its spending on customer-service to $150 million.[68]


Continue complaints about Dell computers and Dell corporation have led various users to create forums and personal websites to voice their complaints. One of the most popular is entitled http://www.ihatedell.net/.


Further reading

Michael Saul Dell (born February 23, 1965, in Houston, Texas) is an American businessman and the founder and CEO of Dell, Inc. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 267th day of the year (268th in leap years) in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 287th day of the year (288th in leap years) in the Gregorian calendar. ... is the 332nd day of the year (333rd in leap years) in the Gregorian calendar. ... Year 2005 (MMV) was a common year starting on Saturday (link displays full calendar) of the Gregorian calendar. ... Fortune magazine is Americas second longest-running business magazine after Forbes magazine. ... Fortune magazine is Americas second longest-running business magazine after Forbes magazine. ... Reuters Group plc (LSE: RTR and NASDAQ: RTRSY); pronounced is known as a financial market data provider and a news service that provides reports from around the world to newspapers and broadcasters. ... This article refers to the news department of the British Broadcasting Corporation, for the BBC News Channel see BBC News (TV channel). ... is the 233rd day of the year (234th in leap years) in the Gregorian calendar. ... Year 2003 (MMIII) was a common year starting on Wednesday of the Gregorian calendar. ... USA Today is a national American daily newspaper published by the Gannett Company. ... is the 20th day of the year in the Gregorian calendar. ... This article is about the year. ... The Ubuntu Forums [1] is the online community of Ubuntu Linux. ... is the 158th day of the year (159th in leap years) in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ...

Footnotes

  1. ^ a b c Form 10-K. Dell Inc., United States Securities and Exchange Commission (2007-10-30). Retrieved on 2007-12-25. “For the fiscal year ended: February 2, 2007”
  2. ^ Dell at a Glance - Company Facts
  3. ^ Mark L. Frigo, Belvard E. Needles and Marian Powers: "Strategy and Integrated Financial Ratio Performance Measures: Further Evidence of the Financial Performance Scorecard and High Performance Companies". Studies in Managerial and Financial Accounting Volume 16, (2006).
  4. ^ Dell, Michael; Catherine Fredman (1999). Direct from DELL. HarperCollins, pp. 13. ISBN 0-88730-914-3. 
  5. ^ Lee, Louise. "Dell Goes High-end and Hip", BusinessWeek, March 23, 2006. 
  6. ^ http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9002535&source=rss_news50
  7. ^ http://www.theage.com.au/news/Technology/Michael-Dell-founder-and-chairman-reprises-CEO-role-at-Dell/2007/02/01/1169919438424.html
  8. ^ http://www.dallasnews.com/sharedcontent/APStories/stories/D8N1MLNO0.html
  9. ^ http://www.crn.com/showArticle.jhtml?articleID=193004297
  10. ^ http://www.crn.com/sections/breakingnews/dailyarchives.jhtml?articleId=196903036
  11. ^ [http://www.thestreet.com/_yahoo/newsanalysis/techhardware/10341935.html
  12. ^ http://linux.dell.com/wiki/index.php/Repository/hardware
  13. ^ James Love (Information Policy Notes) (March 8, 1998). Nader/CPT ask OEMs to offer OS alternatives".
  14. ^ Consumer Project on Technology (Internet Archive from November 6, 2002). CPT's Microsoft Antitrust Page.
  15. ^ Dan Neel (CNN) (February 3, 2000). Dell offers Linux on laptops.
  16. ^ Michael Dell (August 15, 2000). Michael Dell Remarks/Putting Linux on the Fast Track/Keynote at the LinuxWorld Expo".
  17. ^ Andrew Orlowski (The Register) (March 19, 2002). Microsoft ‘killed Dell Linux’ – States.
  18. ^ Plaintiffs' Modified Fourth Amended Petition (February 8, 2006). Joe Comes, et al vs Microsoft Corporation.
  19. ^ Ashlee Vance (InfoWorld) (January 14, 2003). Interview: Dell eyes Linux future despite desktop retreat.
  20. ^ Pamela Jones (Groklaw) (September 20, 2004). Standards, Dell and Microsoft.
  21. ^ http://www.itwire.com.au/content/view/9951/53/
  22. ^ Computerworld (February 27, 2007). Dell to Linux users: Not so fast".
  23. ^ http://www.dell.com/content/topics/global.aspx/ideastorm/ideasinaction?c=us&l=en&s=gen
  24. ^ Steven J. Vaughan-Nichols (DesktopLinux) (April 18, 2007). Michael Dell's Linux choice? Ubuntu.
  25. ^ BBC (May 1, 2007). Dell to choose Ubuntu".
  26. ^ http://direct2dell.com/one2one/archive/2007/05/24/15994.aspx http://linux.dell.com/
  27. ^ http://direct2dell.com/one2one/archive/2007/06/27/19470.aspx
  28. ^ http://direct2dell.com/one2one/archive/2007/08/07/23816.aspx
  29. ^ Ashlee Vance (2007-11-30). Dell moves 40,000 Ubuntu PCs. Channel Register.
  30. ^ Dell's XPS M1330 with Ubuntu pre-load in Germany, only. Engadget (2008-01-24).
  31. ^ Ubuntu Dell Systems Launch in Canada. Tombuntu (2008-02-22).
  32. ^ a b http://www.crn.com/sections/dell/dell.jhtml?articleId=197002299
  33. ^ a b c http://www.statesman.com/business/content/business/stories/technology/02/14/14dell.html
  34. ^ http://biz.yahoo.com/bizj/070214/1417329.html?.v=3
  35. ^ http://www.statesman.com/business/content/business/stories/technology/02/17/17dell.html
  36. ^ http://www.nytimes.com/2007/02/17/business/17dell.html?em&ex=1171947600&en=89394cd8cc59606c&ei=5087%0A
  37. ^ http://www.statesman.com/blogs/content/shared-gen/blogs/austin/theticker/index.html
  38. ^ Gollner, Philipp; Ritsuko Ando. "Dell hires Motorola executive for consumer unit", SAN FRANCISCO (Reuters), Reuters.com, 2007-02-16. Retrieved on 2007-06-22. 
  39. ^ http://www.nytimes.com/2007/02/17/business/17dell.html?em&ex=1171947600&en=89394cd8cc59606c&ei=5087%0A
  40. ^ Gollner, Phillip. "UPDATE 1-Dell to cut nearly 900 jobs, close Canada center", Reuters, January 31, 2008. 
  41. ^ Seggewiss, Krista & Hill, Bert. "The Dell dream dies", The Ottawa Citizen, April 24, 2008. 
  42. ^ http://www.dell.com/content/products/features.aspx/precn_n?c=us&cs=04&l=en&s=bsd
  43. ^ Direct2Dell.com
  44. ^ http://www.blythe.org/nytransfer-subs/2000ire/IEP:_The_IE_Professional_No.250_5-17
  45. ^ Dell Announces Manufacturing Facility In Poland To Serve Growing Central And Eastern European Markets
  46. ^ Dell Starts Manufacturing Servers in Brazil
  47. ^ Dell support levels
  48. ^ http://ipcommunications.tmcnet.com/news/2006/10/06/212847.htm
  49. ^ How to Survive a Tech Support Call - New York Times
  50. ^ Michael Dell Sees India Playing a Key Role in the Online World
  51. ^ World News, Business News, Breaking US & International News | Reuters.com
  52. ^ Dell First US Computer Company to Commit to a Global Recycling Goal
  53. ^ http://www.nrc-recycle.org/recyclingworkswinners.aspx - National Recycling Coalition
  54. ^ http://biz.yahoo.com/ap/070719/tx_dell_recycling.html?.v=1
  55. ^ http://www.dell.com/content/topics/global.aspx/corp/pressoffice/en/2007/2007_07_19_rr_001?c=us&l=en&s=corp Dell Inc.
  56. ^ Dell Delivers Computer Assembly Plant to North Carolina, an Advisory from Industrialinfo.com | Business Wire | Find Articles at BNET.com
  57. ^ http://www.theregister.co.uk/2005/06/23/dell_nc_suit
  58. ^ newsobserver.com | Dell wins incentives lawsuit
  59. ^ OregonLive.com: At Work
  60. ^ newsreview.info - Serving Roseburg & Douglas County, Oregon - News
  61. ^ ABC News: Dell Sued Over Shoddy Tech Support
  62. ^ Lipton, Joshua. "Dell's Investigation Comes To a Close", Forbes, 2007-08-17. Retrieved on 2007-08-19. 
  63. ^ Darlin, Damon. "Dell Accounting Inquiry Made Formal by S.E.C.", The New York Times, 2006-11-16. Retrieved on 2007-08-19. 
  64. ^ InformIT: Dell proprietary (non-standard) ATX design > Dell proprietary (non-standard) ATX design
  65. ^ Mueller, Scott. Upgrading and Repairing PCs, 13ed, Indianapolis: Que Publications, 2002, ISBN 0789725428, and subsequent editions
  66. ^ Dell Spiffs Up Its Service
  67. ^ No Magic Wands For Customer Service - Direct2Dell - The Official Dell blog
  68. ^ The challenge ahead for Dell - September 18, 2006

Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 303rd day of the year (304th in leap years) in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 359th day of the year (360th in leap years) in the Gregorian calendar. ... Michael Saul Dell (born February 23, 1965, in Houston, Texas) is an American businessman and the founder and CEO of Dell, Inc. ... HarperCollins is a publishing company owned by News Corporation. ... is the 82nd day of the year (83rd in leap years) in the Gregorian calendar. ... Year 2006 (MMVI) was a common year starting on Sunday of the Gregorian calendar. ... is the 67th day of the year (68th in leap years) in the Gregorian calendar. ... is the 34th day of the year in the Gregorian calendar. ... This article is about the day of the year. ... is the 78th day of the year (79th in leap years) in the Gregorian calendar. ... is the 39th day of the year in the Gregorian calendar. ... is the 14th day of the year in the Gregorian calendar. ... is the 263rd day of the year (264th in leap years) in the Gregorian calendar. ... is the 58th day of the year in the Gregorian calendar. ... is the 108th day of the year (109th in leap years) in the Gregorian calendar. ... is the 121st day of the year (122nd in leap years) in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 334th day of the year (335th in leap years) in the Gregorian calendar. ... 2008 (MMVIII) is the current year, a leap year that started on Tuesday of the Anno Domini (or common era), in accordance to the Gregorian calendar. ... is the 24th day of the year in the Gregorian calendar. ... 2008 (MMVIII) is the current year, a leap year that started on Tuesday of the Anno Domini (or common era), in accordance to the Gregorian calendar. ... is the 53rd day of the year in the Gregorian calendar. ... Reuters Group plc (LSE: RTR and NASDAQ: RTRSY); pronounced is known as a financial market data provider and a news service that provides reports from around the world to newspapers and broadcasters. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 47th day of the year in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 173rd day of the year (174th in leap years) in the Gregorian calendar. ... For other uses, see Forbes (disambiguation). ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 229th day of the year (230th in leap years) in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 231st day of the year (232nd in leap years) in the Gregorian calendar. ... The New York Times is a daily newspaper published in New York City and distributed internationally. ... Year 2006 (MMVI) was a common year starting on Sunday of the Gregorian calendar. ... is the 320th day of the year (321st in leap years) in the Gregorian calendar. ... Year 2007 (MMVII) was a common year starting on Monday of the Gregorian calendar in the 21st century. ... is the 231st day of the year (232nd in leap years) in the Gregorian calendar. ...

See also

Texas Portal
Wikimedia Commons has media related to:
Dell

Image File history File links This image, including all photography and graphics used in it, was taken and created by myself, Shem Daimwood. ... The Axim family of personal digital assistants was Dells line of Windows Mobile-powered Pocket PC Devices. ... Dell IdeaStorm is a website launched by Dell on February 16, 2007 to allow Dell to to gauge which ideas are most important and most relevant to the public. ... Dells Inspiron portable systems brand started as a range of computers targeted at the consumer market (as opposed to the Latitude range of laptops aimed at the business market). ... Dell International Services is the support and services division of Dell Inc. ... A Dell Latitude laptop Dell Computers Latitude laptop brand is specifically targeted at the business market which means that standardized parts are used throughout the line and available for several years for support purposes, as opposed to the Dell Inspiron which is aimed at the consumer market and whose... An editor has expressed a concern that the subject of the article does not satisfy the notability guideline or one of the following guidelines for inclusion on Wikipedia: Biographies, Books, Companies, Fiction, Music, Neologisms, Numbers, Web content, or several proposals for new guidelines. ... The Dell Vostro line of computers is a line of computers aimed at business users. ... The Dell XPS is a high-end line of gaming computers sold by Dell. ... Alienware is an American computer hardware company and a wholly-owned subsidiary of Dell Computer Corporation. ... . ...

External links

Official sites

  • Dell Inc. Website
  • Dell battery recall website
  • Dell Corporate blog
  • Dell's Alienware Brand
  • Dell's Idea Storm - Dell clients' think tank
  • Dell Linux
  • Dell Linux Hardware Repository

Linux

  • Dell's love for Linux.

Customer-complaints

  • Consumer Affairs Customer Complaints
  • Consumer Complaint Form, Federal Trade Commission
  • General Dell Complaint Site

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