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Encyclopedia > Charter Communications
Charter Communications, Inc.
Type Public NASDAQCHTR
Founded 1993
Headquarters St. Louis, MO
Key people Neil Smit, President and CEO
Marwan Fawaz, EVP and CTO
Michael J. Lovett, EVP and COO
Robert Quigley, EVP and CMO
Industry Telecommunications
Products Cable Television, HDTV, Digital Telephone, Broadband
Revenue $5.254 Billion USD (2005)
Net income -$970. Million USD (2005)
Employees 16,500 (2005)
Website www.charter.com

Charter Communications NASDAQCHTR is an American company providing cable television, high-speed Internet, and telephone services to more than 5.7 million customers in 29 states. It is the third-largest publicly traded cable operator in the U.S., behind Comcast and Time Warner Cable.[1] This article does not cite any references or sources. ... NASDAQ in Times Square, New York City. ... St. ... Telecommunication involves the transmission of signals over a distance for the purpose of communication. ... Cable TV redirects here. ... Projection screen in a home theater, displaying a high-definition television image. ... Broadband in telecommunications is a term that refers to a signaling method that includes or handles a relatively wide range of frequencies, which may be divided into channels or frequency bins. ... For the tax agency in Ireland of the same name, see Revenue Commissioners. ... For other uses of terms redirecting here, see US (disambiguation), USA (disambiguation), and United States (disambiguation) Motto In God We Trust(since 1956) (From Many, One; Latin, traditional) Anthem The Star-Spangled Banner Capital Washington, D.C. Largest city New York City National language English (de facto)1 Demonym American... Year 2005 (MMV) was a common year starting on Saturday (link displays full calendar) of the Gregorian calendar. ... Net income is equal to the income that a firm has after subtracting costs and expenses from the total revenue. ... For other uses of terms redirecting here, see US (disambiguation), USA (disambiguation), and United States (disambiguation) Motto In God We Trust(since 1956) (From Many, One; Latin, traditional) Anthem The Star-Spangled Banner Capital Washington, D.C. Largest city New York City National language English (de facto)1 Demonym American... Year 2005 (MMV) was a common year starting on Saturday (link displays full calendar) of the Gregorian calendar. ... This article is about work. ... Year 2005 (MMV) was a common year starting on Saturday (link displays full calendar) of the Gregorian calendar. ... A website (alternatively, web site or Web site) is a collection of Web pages, images, videos or other digital assets that is hosted on one or more web servers, usually accessible via the Internet. ... NASDAQ in Times Square, New York City. ... Cable TV redirects here. ... A WildBlue Satellite Internet dish. ... Comcast Corporation (NASDAQ: CMCSA) is the largest cable television company and the second largest Internet service provider in the United States. ... Time Warner Cable (NYSE: TWC) is an American national cable television company that operates in 27 states and has 31 operating divisions. ...

Contents

History

Charter Communications incorporated in Delaware in 1993. Through a series of acquisitions as well as internally financed growth, the company served one million customers in 1998, 3.9 million in 1999, and 6.8 million in 2002.


The company was involved in an accounting fraud in 2000/2001 (relating to the inflation of revenue and operating cash flow and cable subscriber numbers) for which four former executives received criminal indictments in 2005. The company had been under financial pressure following a series of acquisitions; its stock peaked at $27.75 per share in November 1999, before falling to under $1 in 2002.[2] It has been suggested that Accounting scholarship be merged into this article or section. ... Operating cash flow (or OCF) refers to how much cash a company generates out of the revenues it brings in excluding costs associated with long-term investment on capital items. ...


On March 22, 2006, Charter announced that it will sell cable systems serving approximately 43,000 customers in Nevada, Colorado, New Mexico, and Utah to Orange Broadband Holding Company (since renamed Baja Broadband). [3]


Charter will also sell cable systems in West Virginia and Virginia to Cebridge Connections (now known as Suddenlink Communications) and cable systems in Kentucky and Illinois to New Wave Communications.[4] Suddenlink Communications, formerly Cebridge Connections, is an American national cable television company that operates in more than 20 states in primarily suburban, small-town, and rural communities. ...


In 2006, Charter accelerated sales of cable telephone services using Broadband Telephony technology (or VoIP). Charter suggests a battery backup to reduce the risk of being without phone service in the event main power is lost. [5] Digital telephony (a. ... IP Telephony, also called Internet telephony, is the technology that makes it possible to have a telephone conversation over the Internet or a dedicated Internet Protocol (IP) network instead of dedicated voice transmission lines. ...


Customer service representatives are reported to recommend a traditional plain-old telephone system (POTS) access line for use with medical devices.[citation needed] POTS may mean: Plain old telephone service (aka Public Switched Telephone Network (PSTN) or Post Office Telephone Service or Post Office Telephone System) Postural orthostatic tachycardia syndrome This article consisting of a 4-letter acronym or initialism is a disambiguation page — a list of pages that otherwise might share...


Awards and Recognition

In December of 2007, Charter was recognized by CableWorld Magazine as "2007 Multi-System Operator of the Year." According to the magazine, the company was selected for this award based on "rapidly expanding its telephone footprint to take advantage of the triple-play offering; developing a consistent, data-driven marketing plan; and addressing its nearest-term debt maturities."[6] During the spring of 2008, Charter was honored with third place among companies with over 2,000 employees in the annual "Best Places to Work in St. Louis" competition, sponsored by the St. Louis Business Journal., based on the response of Charter employees in the area to an online survey created and managed by the Journal.[7]


Criticism

Charter has been criticized for poor customer support and frequent billing consistency issues, causing the Better Business Bureau to post [8] a warning to consumers about the company: The Better Business Bureau (BBB), founded in 1912, is an organization based in the United States, Canada and Puerto Rico. ...


The Better Business Bureau has received numerous complaints regarding this cable, digital TV, and high speed internet access provider. Complainants primarily allege that the firm had improper billing practices, referred customer bills to collection agencies in error, provided poor customer service, used misleading advertising, provided defective internet or cable performance, used improper sales tactics or misrepresented the actual costs of installation and service, failed to properly install or maintain service, damaged customers' property, and failed to honor service appointments.


PCWorld also ranked Charter's cable Internet service as worst among 14 major Internet service providers.[9] All of these criticisms have led consumers to believe that Charter Communications offers the worst combination of price for channel availability of any major cable provider in the United States. Additionally, Charter High-Speed is the second-worst-rated cable ISP on dslreports.com [10] and Consumer Reports indicated in their February 2008 issue that Charter's television/Internet/telephone bundle collectively is the worst of all major national carriers. PC World is a global computer magazine published monthly by IDG. It offers advice on various aspects of PCs and related items, the Internet, and other personal-technology products and services. ... An outdated model of the Motorola Surfboard cable modem A cable modem is a type of modem that provides access to a data signal sent over the cable television infrastructure. ... “ISP” redirects here. ...


The cable network's inability to strike deals with major sports networks such as the Big Ten Network and the NFL Network have led customers to seek other options if they wish to watch sports programming from the majority of established channels. In Wisconsin, Charter has refused to make deals with the Big Ten Network that would allow residents to watch local sporting events.[2] The Big Ten Network is a television network in the United States launched on August 30, 2007. ... NFL Network is an American specialty channel owned and operated by the National Football League (NFL) and is also shown in Canada and Mexico. ...


It has been reported that on Monday, January 21, 2008 during a routine sweep of inactive accounts, Charter accidentally deleted the email accounts of approximately 14,000 customers and the removed data is now irretrievable. Initial reports stated that the company would not compensate users in any way but the company has since decided to give a $50 account credit to each user affected.


In St. Tammany Parish, Louisiana as of May 4, 2008, Charter and Cox Communications have been unable to reach a deal for the carriage of Cox Sports Television, effectively shutting out a large potential fanbase for the New Orleans Hornets from watching the games on local television. St. ... This article is about the U.S. State. ... Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. ... Cox Sports Television (CST) is a regional sports channel that serves the Gulf South region. ... The New Orleans Hornets are a professional basketball team based in New Orleans, Louisiana. ...


In May 2008, Charter Communications announced that it planned to monitor websites visited by its high-speed Internet customers via a partnership with targeted advertising firm NebuAd. [3] But after customers voiced their concerns, Charter changed its mind in June.[11]


Timeline

  • 1993 — The company was started by three executives; Barry Babcock, Jerald Kent, and Howard Wood, former executives of Cencom Cable Television in St. Louis, MO.
  • 1995 — Charter paid about $300 million for a controlling interest in Crown Media.
  • 1997 — EarthLink and Charter join forces to deliver high-speed Internet access through cable modems to Charter's customers in California.
  • 1998 — Paul Allen buys a controlling interest.
  • 1998 — Charter paid $2.8 billion to acquire Dallas cable company Marcus Communications.
  • 1999 — Company goes public, trading on the NASDAQ stock exchange.
  • 2000 — Charter buys select AT&T cable markets, including Reno, NV and the City of St. Louis.
  • 2000/2001 — The SEC investigates recent acquisitions by the company which leads to the indictment of four former executives for improper financial reporting.
  • 2001 — MSN and Charter sign an agreement to offer MSN content and services to Charter’s broadband customers.
  • 2001 — Recipient of many awards including the Outstanding Corporate Growth Award from the Association for Corporate Growth, the R.E. "Ted" Turner Innovator of the Year Award from the Southern Cable Telecommunications Association, and the Fast 50 Award for Growth from the St. Louis Regional Chamber and Growth Association.
  • 2004 — Charter settles a class action lawsuit concerning the questionable financial reporting.
  • 2008 — Charter acquires the Cable TV franchise and service for the Cerritos and Ventura, CA area from WAVE Broadband®. Many customers will have to swap out their modem and telephone equipment for continued service.

Controlling interest is to have control of a large enough portion of voting stock in a company such that no other stock holder can oppose you. ... Crown Media (NASDAQ: CRWN) is a United States media production company controlled by Hallmark Cards. ... It has been suggested that this article be split into multiple articles accessible from a disambiguation page. ... A WildBlue Satellite Internet dish. ... For other persons named Paul Allen, see Paul Allen (disambiguation). ... NASDAQ in Times Square, New York City. ... Reno redirects here. ... The U.S. Securities and Exchange Commission, commonly referred to as the SEC, is the United States governing body which has primary responsibility for overseeing the regulation of the securities industry. ... This article is about the Internet service provider and Internet portal. ... For other persons named Ted Turner, see Ted Turner (disambiguation). ...

Outsourcing

On May 2, 2006, Charter announced it will shut down seven of its call centers in the U.S.. The call centers closing are in the following locations: A very large collections call centre in Lakeland, FL. A call centre or call center (see spelling differences) is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. ... For other uses of terms redirecting here, see US (disambiguation), USA (disambiguation), and United States (disambiguation) Motto In God We Trust(since 1956) (From Many, One; Latin, traditional) Anthem The Star-Spangled Banner Capital Washington, D.C. Largest city New York City National language English (de facto)1 Demonym American...

As centers close, an increasing number of calls are being outsourced. Current outsource centers are located in Cainta, Philippines; Panama City, Panama; Mexico City, Mexico; Laredo, Texas; Moundsville, West Virginia; London, Ontario; Trenton, Ontario; Kamloops, British Columbia; Amherst, Nova Scotia; Winnipeg, Manitoba; and Brasília, Brazil. Charter recently brought TeleTech onboard to assist with customer support for its growing telephone market. St. ... Bay City is a city in the U.S. state of Michigan located near the base of the Saginaw Bay on Lake Huron. ... Nickname: Location in Jefferson County in the state of Alabama Coordinates: , Country State Counties Jefferson, Shelby Incorporated December 19, 1871 Government  - Type Mayor - Council  - Mayor Bernard Kincaid (Current) Larry Langford (Mayor-Elect) Area  - City 151. ... Fort Worth is a city in the U.S. state of Texas, located about 30 miles (50 km) west of Dallas on the West Fork of the Trinity River. ... Irwindale is a city located in Los Angeles County, California. ... Newtown is a town in Fairfield County, Connecticut, United States. ... Kingsport is a city located primarily in Sullivan County, and also partially in Hawkins County, Tennessee, United States. ... Nickname: Motto: Sulong pa! Cainta! Map of Rizal showing the location of Cainta. ... This is about the capital of Panama. ... Mexico City (Spanish: Ciudad de México) is the federal capital of and largest city in Mexico. ... Nickname: Location of Laredo in Texas Coordinates: , Country State County Webb Settled 1755 Government  - Type Mayor / City Manager  - Mayor Raul G. Salinas  - City Manager Carlos R. Villarreal Area  - City 84. ... Moundsville is a city in Marshall County, West Virginia, along the Ohio River. ... For other places with the same name, see London (disambiguation). ... Dundas Street, the main road in Trenton, Ontario. ... “Kamloops” redirects here. ... The Nova Scotia Visitor Information Centre, located in Fort Lawrence, 3 kilometres west of Amherst. ... Motto: Template:Unhide = Unum Cum Virtute Multorum (One With the Strength of Many) Location City Information Established: 1738 (Fort Rouge), 1873 (City of Winnipeg) Area: 465. ... This article is about the capital of Brazil. ...


Charter-owned call centers are located in St. Louis, Missouri (telephone service support center), Greenville, South Carolina, Vancouver, Washington, Fond du Lac, Wisconsin, Walker, Michigan, Rochester, Minnesota, Worcester, Massachusetts and Louisville, Kentucky (the largest call center enterprise-wide) with Heathrow, Florida handling the bulk of video, high-speed data, and telephone billing and customer service contacts. Each of the remaining centers are becoming increasingly specialized for particular lines of service or customer issues. In contrast, in the fourth quarter of 2007, Louisville call-center employees, who had been handling callers with Internet issues, were told to prepare for cross-training in telephone and video support. In the first quarter of 2008, Louisville call-center employees were offered the opportunity to join into the already existent company directive for Day of Service customer contact thus adding to the already growing, Louisville Center of Excellence. St. ... For other places with the same name, see Greenville. ... For other uses, see Vancouver (disambiguation). ... Lakeside Park entrance Agnesian HealthCare Fond du Lac (locally pronounced Fonda-lack) is a city in Fond du Lac County, Wisconsin, United States. ... Walker is a city located in Kent County, Michigan, United States. ... Coordinates: , Country State County Olmsted Founded 1854 Government  - Mayor Ardell Brede Area  - Total 39. ... For other uses, see Worcester (disambiguation). ... Louisville redirects here. ... Heathrow is a census-designated place and anarea located in Seminole County, Florida. ...


References

  1. ^ NCTA Top 25 MSO's
  2. ^ Charter Communications executives sentenced in accounting schemes - 04/23/05
  3. ^ Charter Communications (2006-03-22). "Charter Communications Announces Agreement to Sell Systems Serving Approximately 43,700 Customers; Subsidiaries of Orange Broadband Holding Company, LLC to Purchase Charter Assets". Press release. Retrieved on 2008-05-25.
  4. ^ Saint Louis - Business and Technology News
  5. ^ Charter Communications -Telephone Service through High Speed Internet - Digital Phone :: Charter
  6. ^ [1]
  7. ^ http://www.bizjournals.com/stlouis/stories/2008/04/07/daily71.html
  8. ^ BBB
  9. ^ http://www.pcworld.com/zoom?id=133019&page=1&type=table&zoomIdx=2 The Best and Worst ISPs]
  10. ^ dslreports.com
  11. ^ The Associated Press. "Charter Won’t Track Customers’ Web Use", via The New York Times Company, June 25, 2008. Retrieved on 2008-06-29. 

Year 2006 (MMVI) was a common year starting on Sunday of the Gregorian calendar. ... is the 81st day of the year (82nd in leap years) in the Gregorian calendar. ... For information on Wikipedia press releases, see Wikipedia:Press releases. ... 2008 (MMVIII) is the current year, a leap year that started on Tuesday of the Common Era (or Anno Domini), in accordance with the Gregorian calendar. ... is the 145th day of the year (146th in leap years) in the Gregorian calendar. ... is the 176th day of the year (177th in leap years) in the Gregorian calendar. ... 2008 (MMVIII) is the current year, a leap year that started on Tuesday of the Common Era (or Anno Domini), in accordance with the Gregorian calendar. ... 2008 (MMVIII) is the current year, a leap year that started on Tuesday of the Common Era (or Anno Domini), in accordance with the Gregorian calendar. ... is the 180th day of the year (181st in leap years) in the Gregorian calendar. ...

External links

Communications executives sentenced in accounting schemes"] The Associated Press, or AP, is an American news agency, the worlds largest such organization. ... is the 113th day of the year (114th in leap years) in the Gregorian calendar. ...

BusinessWeek is a business magazine published by McGraw-Hill. ... Cable TV redirects here. ... Satellite television is television delivered by way of communications satellites, as compared to conventional terrestrial television and cable television. ... Cable TV redirects here. ... Adams Cable is a local cable telvision and Internet provider that serves northeast Pennsylvania. ... Advanced Cable Communications is a division of Schurz Communications providing cable television, cable telephone, DVR, and broadband services to customers in the Florida communities of Coral Springs and Weston. ... Atlantic Broadband is one of the top 20 cable operators in the United States with over 250,000 customers. ... Armstrong Telephone Company is a telecommunications provider, and part of the Armstrong Group of Companies. ... Alameda Power and Telecom is a municipal utility for the city of Alameda, California. ... Allegiance Communications is an American provider of broadband Internet and cable TV services in Arkansas, Kansas, Missouri, Oklahoma, and Texas. ... Bresnan Communications is a broadband telecommunications provider founded in 1984 with the goal of providing leading-edge technology, entertainment and advanced services supported by outstanding customer service to small and medium-sized markets. ... The Bright House Networks logo. ... Buckeye CableSystem is a cable company located in Toledo, Ohio and serves Northwest Ohio and parts of Southeast Michigan. ... Cable One is a United States cable service provider and subsidiary of The Washington Post Company. ... For other uses, see Cablevision (disambiguation). ... Champion Broadband is a cable, Internet, and telephone provider in the United States. ... Choice Cable TV is a Cable TV Company based in Ponce, Puerto Rico that serves subscribers in 30 towns on the island. ... Columbus Communications is a cable television and Broadband speed Internet service provider. ... Comcast Corporation (NASDAQ: CMCSA) is the largest cable television company and the second largest Internet service provider in the United States. ... Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. ... Crestview Cable Communications is an American company that provides cable TV and broadband Internet services to residents of the Oregon communities of Enterprise, La Pine, Madras, and Prineville. ... FairPoint Communications, Inc. ... This organization, company, or building article needs to be wikified. ... Insight Commuications in a cable provider in the United States. ... Knology logo. ... MCV Broadband (Full name Marinanas Cable Vision Broadband) is a independently owned Telecommunications company headquarted in Dededo, Guam that specializes in Cable television, telephone, and broadband ISPs. ... Mediacom Communications (NASDAQ: MCCC; usually called just Mediacom) is a cable television and communications provider in the United States. ... Megacable is the largest cable operator in México. ... Midcontinent Communications is a provider of cable TV, internet, and general telephony services for home and business, serving the states of Minnesota, Nebraska, North Dakota, and South Dakota (where the company is headquartered, in the city of Sioux Falls). ... Northland Cable Television is a small-market cable company, based in Seattle, Washington, with outlets in California, Washington, and the Southeastern United States. ... Precis Communications is a broadband communications company which provides cable TV, and cable Internet service to roughly 25 rural communities in Utah, Nevada and Arizona. ... Qwest Choice Television is a digital cable provider in Phoenix, Denver, and Salt Lake City. ... RCN Corporation, (NASDAQ: RCNI), founded in 1997 and based in Herndon, Virginia, is the first and largest American facilities-based competitive provider of bundled telephone, cable television and high speed Internet service delivered over its own fiber-optic local network to consumers in the Boston, New York, Eastern Pennsylvania, Washington... Satview is a cable televsion Master System Operator in the [[United States] with cable television systems in the States of California, Nevada and Utah. ... Seaport Capital is a New York City-based private equity fund that invests in media, communications & business and information services companies. ... Service Electric Cable TV is a cable television company serving Eastern Pennsylvania. ... Suddenlink Communications, formerly Cebridge Connections, is an American national cable television company that operates in more than 20 states in primarily suburban, small-town, and rural communities. ... Time Warner Cable (NYSE: TWC) is an American national cable television company that operates in 27 states and has 31 operating divisions. ... TruVista Communications is an American company that provides broadband Internet, long-distance telephone, and cable TV services to customers in the South Carolina counties of Chester County, Fairfield County and Kershaw County. ... Western Broadband is an American company providing cable television, HDTV, and broadband services to customers in the Arizona communities of Saddlebrooke, Sun Lakes/Sun Bird, and Robson Ranch. ... WOW! (formerly WideOpenWest), is the 12th largest cable provider in the United States. ... Satellite television is television delivered by way of communications satellites, as compared to conventional terrestrial television and cable television. ... A standard DirecTV satellite dish with 1 LNB on a roof DirecTV (trademarked as DIRECTV) is a direct broadcast satellite (DBS) service based in El Segundo, California, USA, that was founded in 1994. ... // Below is a numerical representation of the DirecTV channel lineup. ... DISH Network is a direct broadcast satellite (DBS) service that provides satellite television, audio programming, and interactive television services to households and businesses in the United States, owned by parent company DISH Network Corporation. ... This is a list of the channels receivable from Dish Network. ... This article or section does not cite its references or sources. ... This article is about internet protocol television. ... Sky Angel is a multi-channel, direct-to-home satellite television and radio service that specializes in Christian and family-friendly programming. ... AT&T U-verse is the brand name for a group of services provided over Internet Protocol (IP), including television service, Internet access, and voice telephone service. ... VDC Corporation, based in Northbrook, Illinois, is the first company to deliver Television On the Desktop, or TOD, programming over IP to desktop computers, cell phones, and mobile devices. ... Terrestrial television (also known as over-the-air, OTA or broadcast television) was the traditional method of television broadcast signal delivery prior to the advent of cable and satellite television. ... The service known as Multichoice TV is a wirelessly broadcated Cable television service in the country of Barbados. ... // Fiber to the premises (FTTP) is a form of fiber-optic communication delivery in which an optical fiber is run directly onto the customers premises. ... FiOS (Fiber Optic Service) is a fiber to the premises (FTTP) telecommunications service, originally piloted in Keller, Texas, and now offered in many areas of the United States by Verizon. ... Adelphia Communications Corporation, named after the Greek word brothers, was the fifth largest cable company in the United States before filing for bankruptcy in 2002 due to internal corruption. ... AT&T Broadband was the name of AT&Ts cable operations, which comprised of the assets of TCI and MediaOne. ... Graceba Total Communications is an American company that provides cable TV and broadband Internet service to rural Houston County, Alabama. ... King Videocable was a broadcast cable company based in Seattle, Washington. ... Tele-Communications Inc. ... PrimeStar is a now-defunct U.S. direct broadcast satellite organization formed in 1991. ... ‹ The template below has been proposed for deletion. ...

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